Hotline - Troubleshooting; General; Hotline – Troubleshooting 17.1 General - RME Audio Hammerfall HDSPe AIO User Manual

17. Hotline – Troubleshooting

17.1 General

The newest information can always be found on our website www.rme-audio.com, section FAQ,
Latest Additions.
The input signal cannot be monitored in real-time
• ASIO Direct Monitoring has not been enabled, and/or monitoring has been disabled globally
(for example in TotalMix).
The 8 ADAT channels don't seem to work
• The optical output has been switched to SPDIF. The ADAT playback devices are still usable
by routing and mixing them in TotalMix to other outputs.
Playback works, but record doesn't
• Check that there is a valid signal at the input. If so, the current sample frequency is dis-
played in the Settings dialog.
• Check whether the HDSP system has been selected as recording device in the audio appli-
cation.
• Check whether the sample frequency set in the audio application ('Recording properties' or
similar) matches the input signal.
• Check that cables/devices have not been connected in a closed loop. If so, set the systems's
clock mode to Master.
Crackle during record or playback
• Increase the number and size of buffers in the 'Settings' dialog or in the application.
• Try different cables (coaxial or optical) to rule out any defects here.
• Check that cables/devices have not been connected in a closed loop. If so, set the system's
clock mode to 'Master'.
• Increase the buffer size of the hard disk cache.
• Activate Busmaster mode for the hard disks.
• In case of a recently done BIOS update of the motherboard: Propably 'Load BIOS Defaults'
was loaded instead of 'Load Setup Defaults'. This sets the 'PCI Latency Timer' to 0 (default:
32).
Low Latency ASIO operation under Windows 2000/XP on single CPU systems:
• To use ASIO at lowest latencies under Windows 2000/XP even when only having one CPU,
the system performance has to be optimized for background tasks. Go to >Control Panel/
System/ Advanced/ Performance Options<. Change the default 'Applications' to 'Background
tasks'. The lowest usable latency will drop from 23 ms to around 3 ms.
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