Blackberry 9620 User Manual page 129

User Guide
Turn on or turn off data service or set roaming
Options for email filters,102
Resend a message,99
Turn on, turn off, or check the status of a network
Resend a message,99
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,
that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email
Some messages aren't appearing on my smartphone
If messages are not appearing on your BlackBerry smartphone, try one of the following:
• Make sure your message list hasn't exceeded 65,000 messages, including email, PIN, and text messages. When the
message list exceeds this limit, the oldest messages are deleted unless they have been saved. Saved messages are not
deleted.
• Check your email reconcillation options. In Messages > Options > Email Reconcilliation if the Delete On option is set to
Mailbox & Handheld, email messages that are deleted on your computer are also deleted from your smartphone.
• If the email account is associated with a BlackBerry Enterprise Server, check the date of the email messsage that isn't
appearing on your smartphone. Your administrator has the option to turn off the email prepopulation feature, so that
only email messages arriving after the account was set up will appear on your smartphone.
options,259
connection,257
filter,104
Messages
129