Troubleshooting: Messages - Blackberry Curve 8330 User Manual

User Guide
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.

Troubleshooting: Messages

I cannot send messages
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN or a phone number for
your contact.
• If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the set-up wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,
click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Change a contact, 148
Turn off the connection to the wireless network, 235
About wireless coverage indicators, 237
Generate an encryption key, 253
Turn on or turn off data service or set roaming options, 235
Resend a message, 48
I am not receiving messages
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the set-up wizard, open the email setup screen to send
a service book to your device.
Messages
87