Alcatel One Touch Idol 6030 User Manual page 149

I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes

this service.
Make sure this feature does not require an ALCATEL ONE TOUCH

accessory.
When I select a number from my contacts, the number cannot
be dialed
Make sure that you have correctly recorded the number in your file.

Make sure that you have selected the country prefix when calling a

foreign country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or

save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability.

I cannot access my voicemail
Make sure your operator's voicemail number is correctly entered in

"Voicemail number".
Try later if the network is busy.

I am unable to send and receive MMS
Check your phone memory availability as it might be full.

Contact your network operator to check service availability and check

MMS parameters (see ―4.1.3 Adjust message settings‖).
Verify the server centre number or your MMS profile with your

operator.
The server centre may be swamped, try again later.

SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal

Unblocking Key).
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH Android Manager.

Check that your USB driver is installed properly.

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