Alcatel One Touch Idol 6030 User Manual page 148

Unable to make outgoing calls
Make sure you have dialed a valid number and have touched

 For international calls, check the country and area codes.
Make sure your phone is connected to a network, and the network is

not overloaded or unavailable.
Check your subscription status with your operator (credit, SIM card

valid, etc.).
Make sure you have not barred outgoing calls.

Make sure that your phone is not in flight mode.

Unable to receive incoming calls
Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).
Check your subscription status with your operator (credit, SIM card

valid, etc.).
Make sure you have not forwarded incoming calls.

Make sure that you have not barred certain calls.

Make sure that your phone is not in flight mode.

The caller's name/number does not appear when a call is
received
Check that you have subscribed to this service with your operator.

 Your caller has concealed his/her name or number.
I cannot find my contacts
Make sure your SIM card is not broken.

Make sure your SIM card is inserted properly.

Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume Up/

Down key.
Check the network strength

Make sure that the receiver, connector or speaker on your phone is

clean.
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