Alcatel One Touch Idol 6030 User Manual page 147

My phone cannot charge properly
Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0° C to

+40° C).
When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or "No service" is
displayed
 Try connecting in another location.
Verify the network coverage with your operator.

Check with your operator that your SIM card is valid.

 Try selecting the available network(s) manually (see ―11.1.8 Mobile
networks‖)
Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.
Make sure that the internet access service of your SIM card is available.

Check your phone's Internet connecting settings.

Make sure you are in a place with network coverage.

Try connecting at a later time or another location.

Invalid SIM card
Make sure the SIM card has been correctly inserted (see ―Inserting or

removing the SIM card‖).
Make sure the chip on your SIM card is not damaged or scratched.

Make sure the service of your SIM card is available.

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