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23
Troubleshooting
Before contacting the aftersales department, you are advised to follow the
instructions below:
•
You are advised to switch off the cellphone from time to time to optimize
its performance.
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your cellphone as this may affect the
performance of your cellphone.
and carry out the following checks:
My cellphone will not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn
your cellphone back on
My cellphone has not responded for several minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the cellphone back on
My screen is difficult to read
•
Clean your screen
•
Use your cellphone in accordance with the recommended conditions of use
My cellphone turns off by itself
•
Check that your keypad is locked when you are not using your cellphone
•
Check the battery charge level
My cellphone will not charge properly
•
Make sure that your battery is not completely discharged; the battery
charge indicator can take several minutes and may be accompanied by a
quiet whistling sound
•
Make sure charging is carried out under normal conditions (0°C +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in
the charger
•
Make sure you are using an Alcatel battery and charger in the box
•
When abroad, check that the electrical current is compatible
................
) the battery for optimal operation.
87
My cellphone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page
•
Verify with your operator that your SIM card is 3V or 1.8V compatible; the
old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the network
is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page
Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a network
(check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page
•
Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the Volume key
•
Check the network strength
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
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key
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