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When I select a number from my directory, the number is not
dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my directory
•
Make sure that your SIM card directory is not full; delete some contacts
or save the contacts in the cellphone directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in "My
numbers"
•
Try later if the network is busy
I am unable to send and receive MMS
•
Check your cellphone memory available as it might be full
•
Contact your network operator to check service availability and check MMS
32
parameters (see page
)
•
Verify the server center number or your MMS profile with your operator
•
The server center may be swamped; try again later
The red
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of
them or archive them in the cellphone memory
"No service" is displayed
•
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my cellphone to my computer
•
Install first of all Alcatel's PC suite
•
Use "Install the connection" and perform the installation
•
Check that your computer meets the requirements for Alcatel's PC Suite
installation
89
I am unable to download new files
•
Check for free space
•
Delete some files
•
Select the MicroSD Card to store the files you downloaded
•
Check your subscription status with your operator
The cellphone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your cellphone is visible to other
users (see page
69
)
My cellphone is frozen, can't power on
•
Make sure your battery is not completely used up or damaged
•
Remove your battery, remove your SIM card then reinstall them to power
on again, if still does not work
•
Hold down Volume key (up) and press Power on/off key for a while to
reset the phone
ALL User cellphone data: contacts, photos, messages and files,
downloaded applications like Java games will be lost permanently.
How to make your battery last longer
•
Make sure you followed the complete charge time (minimum 3 hours)
•
After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication
•
Switch on the backlight upon request.
•
Extend email auto-check interval as long as possible.
•
Update news, weather information. upon demand manually or set its auto-
check interval longer.
•
Exit Java background-running applications if they are not being used for a
long time.
•
Deactivate Bluethooth when not in use.
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