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QuickSpecs
Overview
Superdome Service
Superdome Service
Superdome Service
Superdome Service
Solutions
Solutions
Solutions
Solutions
Superdome continues to provide the same positive Total Customer Experience via industry-leading HP Services, as with
existing Superdome servers. The HP Services component of Superdome is as follows:
HP customers have consistently achieved higher levels of satisfaction when key components of their IT infrastructures
are implemented using the Solution Life Cycle
maximum availability by examining customers' specific needs at each of five distinct phases (plan, design,
integrate, install, and manage) and then designing their Superdome solution around those needs. HP offers three
pre configured service solutions for Superdome that provides customers with a choice of lifecycle services to address
their own individual business requirements.
Foundation Service Solution:
Foundation Service Solution:
Foundation Service Solution: This solution reduces design problems, speeds time to production, and
Foundation Service Solution:
lays the groundwork for long term system reliability by combining pre installation preparation and
integration services, hands on training and reactive support. This solution includes HP Support Plus 24 to
provide an integrated set of 24x7 hardware and software services as well as software updates for selected HP
and third party products.
Proactive Service Solution:
Proactive Service Solution:
Proactive Service Solution: This solution builds on the Foundation Service Solution by enhancing the
Proactive Service Solution:
management phase of the Solution Life Cycle with HP Proactive 24 to complement your internal IT
resources with proactive assistance and reactive support. Proactive Service Solution helps reduce design
problems, speed time to production, and lay the groundwork for long term system reliability by combining
pre installation preparation and integration services with hands on staff training and transition assistance.
With HP Proactive 24 included in your solution, you optimize the effectiveness of your IT environment with
access to an HP certified team of experts that can help you identify potential areas of improvement in key IT
processes and implement necessary changes to increase availability.
Critical Service Solution:
Critical Service Solution:
Critical Service Solution:
Critical Service Solution: Mission Critical environments are maintained by combining proactive and
reactive support services to ensure maximum IT availability and performance for companies that can't
tolerate downtime without serious business impact. Critical Service Solution encompasses the full spectrum
of deliverables across the Solution Lifecycle and is enhanced by HP Critical Service as the core of the
management phase. This total solution provides maximum system availability and reduces design
problems, speeds time to production, and lays the groundwork for long term system reliability by combining
pre installation preparation and integration services, hands on training, transition assistance, remote
monitoring, and mission critical support. As part of HP Critical Service, you get the services of a team of HP
certified experts that will assist with the transition process, teach your staff how to optimize system
performance, and monitor your system closely so potential problems are identified before they can affect
availability.
HP's Mission Critical Partnership: This service offering provides customers the opportunity to create a custom
HP's Mission Critical Partnership:
HP's Mission Critical Partnership:
HP's Mission Critical Partnership:
agreement with Hewlett Packard to achieve the level of service that you need to meet your business requirements.
This level of service can help you reduce the business risk of a complex IT infrastructure, by helping you align IT
service delivery to your business objectives, enable a high rate of business change, and continuously improve service
levels. HP will work with you proactively to eliminate downtime, and improve IT management processes. S
Service Solution Enhancements:
Service Solution Enhancements:
Service Solution Enhancements: HP's full portfolio of services is available to enhance your Superdome Service
Service Solution Enhancements:
Solution in order to address your specific business needs. Services focused across multi operating systems as well as
other platforms such as storage and networks can be combined to compliment your total solution.
DA - 11717
HP Integrity Superdome Servers: 16-way, 32-way,
HP Integrity Superdome Servers: 16-way, 32-way,
HP Integrity Superdome Servers: 16-way, 32-way,
HP Integrity Superdome Servers: 16-way, 32-way,
Solution Life Cycle. The Solution Life Cycle focuses on rapid productivity and
Solution Life Cycle
Solution Life Cycle
Worldwide — Version 1 — June 30, 2003
and 64-way
and 64-way
and 64-way
and 64-way
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