Toshiba e-STUDIO3510c Operator's Manual page 289

Scan Job
Error code Problem
Remote Scan
2A20 Failed to acquire
resource
2A40 System fatal error
2A50 Job canceling
2A51 Power failure
Scan to E-mail
2C10, 2C12, Illegal job status
2C13, 2C20-
2C22
2C11, 2C62 Not enough memory
2C14 Invalid parameter
specified
2C15 Message size
exceeded limit or max-
imum size
2C30-2C33 Disk access error
2C40 Failed to convert
image file format
2C61 Failed to read Address
book
2C63, 2C64 Invalid domain
address
2C65, 2C66, Failed to connect to
2C69 SMTP server
2C6A Failed to send E-mail
message
2C6B Invalid address speci-
fied in From: field
2C6C Invalid address speci-
fied in To: field
2C6D NIC system error
2C70 SMTP service is not
available
2C71 SMTP authentication
error
2C72 POP Before SMTP
error
What to do
Perform the job in error again.
If the error still occurs, turn the power OFF and then back ON.
Perform the job in error again.
Turn the power OFF and then back ON. Perform the job in error
again.
Job was canceled.
Check if the power cable is connected properly and it is inserted
securely. Check if the power voltage is unstable.
A system error has occurred during sending an E-mail. Retry it.
If the error still occurs, contact your service representative.
When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
Make sure you specify the settings correctly and try again.
Fragment the message into several smaller-sized ones and
send them again.
When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
When this error occurs at the slim PDF setting, retry the scan. If
the error still occurs, retry it with the normal PDF setting.
When this error occurs other than at the slim PDF setting, turn
the power OFF and then back ON. Retry the scan. If the error
still occurs, contact your service representative.
Turn the power OFF and then back ON.
Retry the job in error. Reset the data in the Address book and
retry it. If the error still occurs, contact your service representa-
tive.
Ask your administrator to set the IP address.
Make sure the SMTP server is correctly working, or the SMTP
server address has been set correctly. Then retry the scan.
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
Ask your administrator to check if there is an illegal character in
the E-mail address of the equipment. Delete the illegal character
and reset the appropriate E-mail address, then perform the job
again.
Check if there is an illegal character in the Destination E-mail
address. Delete the illegal character and reset the appropriate
Destination E-mail address, then perform the job again.
Turn the power OFF and then back ON. Retry the job in error. If
the error still occurs, contact your service representative.
Ask your administrator to enable the SMTP setting.
Check if the SMTP authentication method, login name and
password are correct. Check if the setting and the port number
of SSL correspond to those of the server.
Check if the settings of POP Before SMTP and POP3 are cor-
rect.
Error Code 287