Toshiba e-STUDIO3510c Operator's Manual page 287

Error code Problem
1C61 Address book reading
failure
1C62 Memory acquiring fail-
ure
1C63 Terminal IP address
unset
1C64 Terminal mail address
unset
1C65 SMTP address unset
1C66 Server time time out
error
1C69 SMTP server connec-
tion error
1C6A HOST NAME error
1C6B Terminal mail address
error
1C6C Destination mail
address error
1C6D System error
1C70 SMTP client OFF
1C71 SMTP authentication
error
1C72 POP Before SMTP
error
1C80 Internet Fax transmis-
sion failure when pro-
cessing E-mail job
received
1C81 Onramp Gateway
transmission failure
1C82 Internet Fax transmis-
sion failure when pro-
cessing Fax job
received
1CC0 Job canceling
1CC1 Power failure
3A10-3A12 MIME format error
3A20-3A22 E-mail process error
3A30 Partial E-mail timeout
error
3A40 Invalid partial E-mail
received
What to do
Turn the power OFF and then back ON. Perform the job in error
again.
Reset the data in the Address book and perform the job again.
If the error still occurs, contact your service representative.
Turn the power OFF and then back ON. Perform the job in error
again. If the error still occurs, contact your service representa-
tive.
Ask your administrator to set the IP address of the equipment.
Ask your administrator to set the E-mail address of the equip-
ment.
Ask your administrator to set the SMTP server address.
Check if the SMTP server is operating properly.
Ask your administrator to set the login name or password of
SMTP server and perform the job again. Check if the SMTP
server is operating properly.
Ask your administrator to check if there is an illegal character in
the device name. Delete the illegal character and reset the
appropriate device name.
Ask your administrator to check if there is an illegal character in
the E-mail address of the equipment. Delete the illegal charac-
ter and reset the appropriate E-mail address, then perform the
job again.
Check if there is an illegal character in the Destination E-mail
address. Delete the illegal character and reset the appropriate
Destination E-mail address, then perform the job again.
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs, contact
your service representative.
Ask your administrator to enable the SMTP Client and perform
the job again.
Check if the SMTP authentication method, login name and
password are correct. If the SSL setting is enabled, check if the
setting and the port number of SSL correspond to those of the
server.
Check if the settings of POP Before SMTP and POP3 are cor-
rect.
Confirm the "Received Internet Fax Forward" settings.
Confirm the mailbox settings.
Confirm the "Received Fax Forward" setting.
Job was canceled.
Check if the power cable is connected properly and it is inserted
securely. Check if the power voltage is unstable.
Ask the sender to resend the E-mail in the MIME1.0 format.
Ask the sender to resend the E-mail.
Ask the sender to resend the E-mail, or change the Partial Wait
time setting.
Ask the sender to resend the partial E-mail in the RFC2046 for-
mat.
Error Code 285