Canon Cloud Portal User Manual page 70

An error occurred while scanning.
Cause 1
Remedy 1
Remedy 2
Cause 2
Remedy 1
Remedy 2
4
Cause 3
Remedy
Cause 4
Remedy
Cause 5
Remedy
Cause 6
Remedy 1
Remedy 2
Remedy 3
Cause 7
Remedy
Cause 8
Remedy
4-14
List of Error and Warning Messages
You selected [Reader Extensions], [OCR (Text Searchable)], or [Password Required to Open a
Document] on the Upload Settings screen for the scanned data and then pressed [Start Scanning],
when [Format PDF to PDF/A] in [Function Settings] (Settings/Registration) was set to 'On' .
Set [Format PDF to PDF/A] to 'Off' in [Function Settings] (Settings/Registration) of the machine.
(See e-Manual > Settings/Registration.)
Select a setting other than [Reader Extensions], [OCR (Text Searchable)], or [Password Required to
Open a Document].
You selected [Reader Extensions] on the Upload Settings screen for the scanned data and
then pressed [Start Scanning], when [Optimize PDF for Web] in [Function Settings] (Settings/
Registration) was set to 'On' .
Set [Optimize PDF for Web] to 'Off' .
Select a setting other than [Reader Extensions].
You pressed [Start Scanning] when [File] in [Limit New Destination] in [Function Settings]
(Settings/Registration) was set to 'On' .
Set [File] to 'Off' in [Limit New Destination] in [Function Settings] (Settings/Registration).
You pressed a key on the control panel of the machine (
(Status Monitor/Cancel), (Counter Check), Volume Settings key) after you pressed [Start
Scanning].
Do not press a key on the control panel of the machine while scanning a document.
The login user of the machine was changed after you pressed [Start Scanning].
Do not change the login user of the machine while scanning a document.
You pressed [Start Scanning] with the following settings using a black-and-white imageRUNNER
ADVANCE machine with 512 MB of memory.
•
Select Color: A setting other than [Black]
•
Resolution: [400 x 400 dpi]
Increase the memory capacity.
Select [Black] from the [Select Color] drop-down list.
Select a setting other than [400 x 400 dpi] from the [Resolution] drop-down list.
A paper jam occurred in the feeder while scanning a document.
Perform the scan again from the first original by first removing the jammed paper from the feeder,
then placing the originals in the feeder again and pressing [Start Scanning].
The maximum number of scanned sheets was reached when you pressed [Start Scanning] while
using Department ID Management with scanning page limits set for each department.
The administrator should cancel or reset the scanning page limit settings. (See e-Manual >
Security.)
(Settings/Registration),