If Log In Fails - Canon Cloud Portal User Manual

If Log In Fails
If logging in from the touch panel display of the machine fails, it may be due to the following causes:
•
The user name (e-mail address) or password you entered is incorrect.
•
The machine is not correctly connected to the network.
Firstly, enter the correct user name (e-mail address) and password.
If log in still fails, check whether the machine is connected to the network.
If you are using SharePoint Online, the account may be locked when you enter an incorrect password. If the
account is locked, wait a while, and then log in again using the correct user name and password.
To use this application, the machine and cloud service must be connected via the Internet. You can check
whether the machine is connected to the Internet by pressing
Settings] → [License/Other] → [Register/Update Software] → [Software Management Settings] → [Test
Communication], from the machine.
1
Connect to the cloud service from a computer on the same network .
If you experience problems, consult your network administrator. Cloud services may be unavailable for
use.
If you do not experience problems, proceed to step 2.
2
Check the network settings for the machine .
•
Connection of Network Connector
•
IP address settings
•
DNS settings
•
Proxy Settings
For more information on the above settings, see e-Manual > Network, included with the machine.
(Settings/Registration) → [Management
Troubleshooting
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