Appendix B - Technical Support Procedures - Equinox Systems MEGAPLEX Hardware Reference Manual

APPENDIX B
TECHNICAL SUPPORT PROCEDURES
Equinox Systems makes every effort to ensure that each MEGAPLEX
subsystem is of top quality. All MEGAPLEX subsystems are burned
in for 72 hours and must pass the test of continuous error-free data
flow on all ports simultaneously at 38.4 Kbps. If a problem arises with
this MEGAPLEX subsystem, please observe the following procedures
before calling Equinox:
Read the chapter of the hardware and software reference manuals
and any Release Notes describing the procedure currently being
performed.
Check the Equinox MEGAPORT Bulletin Board System. To
access the board, simply call 954-746-0282 with any speed modem
and use N-8-1 or E-7-1 parameters. Just follow the prompts to
answer a few identifying questions.
Contact the distributor from whom you purchased the board.
Equinox authorized distributors are fully trained on MEGAPORT
and MEGAPLEX products and are authorized to handle technical
support, service, returns and warranty claims.
If additional assistance is needed, after conferring with the
distributor or other point of purchase, call Equinox Technical
Support at 954-746-9000, Ext 322. Or, fax any problem report,
bug or question to Equinox at 954-746-9101. When calling, please
have the following information available:
Board Type:
Serial Number:
Date of Purchase:
Place of Purchase:
Operating System:
Operating System Version:
Device Driver Version:
Computer Make & Model:
Other Boards in Machine:
Description of Problem:
Technical Support Procedures 31