Appendix B. Troubleshooting - DigiDesign MachineControl Manual

appendix b
Troubleshooting
Installation
Problem:
MachineControl options are not available in
Pro Tools.
Possible Solution:
Make sure MachineControl is installed and au-
thorized correctly (see Chapter 2, "Installing
MachineControl.")
Machine Not Recognized
Problem:
The session was saved with MachineControl,
but now opens without it being selected in the
Transport window. When opening a session
saved with MachineControl, a dialog warns that
there were "problems initializing MachineCon-
trol." When spotting a region, the "Capture Ma-
chine Time" button is grayed out.
Possible Solutions:
Choose Setup > Peripherals, click the Machine
Control tab, and confirm that the correct 9-Pin
Serial port is chosen for your MachineControl
operating mode. Make certain that all cables are
securely connected at both ends.
Verify that the machine is powered on.
Choose Setup > Peripherals, and click the Ma-
chine Control tab. Reset the 9-Pin Serial port,
and close the dialog. This causes Pro Tools to
scan the serial port for 9-pin devices.
Pro Tools Transport Not
Controlling Machine
Problem:
Though the MachineControl dialog indicates
that Pro Tools recognizes the machine, nothing
happens when you use the Transport in
Pro Tools (the machine doesn't respond to com-
mands). When spotting a region using the "Cap-
ture Machine Time" button, an incorrect time is
entered.
Appendix B: Troubleshooting 45