A Contact Appears Twice In The Contacts List; Unreadable Characters While Browsing The Web; Remove All Content And Restore Settings; Examine Your Phone's Compliance Label - Vertu Constellation Reference Manual

132 Troubleshooting

A contact appears twice in the contacts list

Q: I have a contact twice in my contacts list. How can I remove the extra
contact?
A: You can merge two contacts into one. Select
contacts to merge, and select Merge.

Unreadable characters while browsing the web

> Web.
Select
If unreadable characters are displayed, select
and the correct encoding for the character set of the language.

Remove all content and restore settings

If necessary, you can remove all personal information and content from your phone,
and restore the original settings.
1 Back up the content you want to keep to a compatible computer.
2 Close all active connections and calls.
> Settings and Phone > Phone management > Factory settings >
3 Select
Delete data and restore.
4 Enter the lock code.
5 Your phone switches off and then on again. Check carefully that all your personal
content, such as contacts, pictures, music, videos, notes, messages, mails,
presentations, games, and other installed applications, have been removed from
the phone and internal memory card.
Content and information stored on the SIM card is not removed.

Examine your phone's compliance label

If you need to call Vertu or your service provider, you may need specific information
listed on your phone label, for example the model and IMEI numbers.
Tip: To find the IMEI number quickly, dial the sequence *#06# into the phone. The
unique 15-digit IMEI code of your phone is instantly displayed. Write it down and keep
it in a safe place so that you can find it if your phone is misplaced or stolen.
Locate the compliance label
1 Switch the device off.
2 Pull the SIM door outwards from the top of the phone.
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> Merge 2 contacts, select the
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