Vertu Constellation Reference Manual page 144

144 Product and safety information
How to get warranty service
If you wish to make a claim under this Limited Warranty, please return the affected Product, or the affected part (if
it is not an entire Product), to a Vertu-authorised service company. You can contact a Vertu call centre (national or
premium rates may apply) for further details on how to make a claim. (Information about Vertu-authorised service
companies and call centres can be found in the sales package, or on local Vertu web pages, where available.)
Any claim under this Limited Warranty is subject to you notifying Vertu or a Vertu-authorised service company of
the alleged defect within a reasonable time of it having come to your attention, and in any event no later than the
expiry date of the Warranty Period. When making a claim under this Limited Warranty, you will be required to
provide: a) the affected Product (or the affected part); and b) the original proof of purchase, clearly indicating the
name and address of the seller, the date and place of purchase, the Product type, and the IMEI or other serial
number.
What is not covered?
1. Vertu does not provide a warranty for, or take any responsibility for, the functionality, content, or end-user support
of third-party applications provided with your Product(s). By using an application, you acknowledge that the
application is provided as is. Vertu does not make any representations, provide a warranty, or take any responsibility
for, the functionality, content, or end-user support of third-party applications provided with your Product(s).
2. This Limited Warranty does not cover: a) normal wear and tear (including, without limitation, wear and tear of
camera lenses, batteries or displays); b) defects caused by rough handling (including, without limitation, defects
caused by sharp items, by bending, compressing or dropping, etc.); c) defects or damage caused by misuse of
the Product(s), including use that is contrary to the instructions in this document, and in the user guide(s) for the
Product(s)); and/or d) other acts beyond the reasonable control of Vertu.
3. This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product(s) was used
with, or connected to, any device, accessory, software and/or service not manufactured, or supplied by Vertu, or
was used other than for its intended purpose. Defects can be caused by viruses from your, or from a third party's,
unauthorised access to services, other accounts, computer systems or networks. Such unauthorised access can
take place through hacking, password mining or through a variety of other means.
4. This Limited Warranty does not cover defects caused by the fact that any battery for which you are making a
claim has been short-circuited, or by the fact that the seals of the battery enclosure or the cells are broken or show
evidence of tampering, or by the fact that the battery has been used in equipment other than that for which it has
been specified.
5. This Limited Warranty is not enforceable if the Product(s) has been opened, modified or repaired by anyone
other than an authorised service centre, if it is repaired using unauthorised spare parts, or if the serial number(s)
of the Product(s), the mobile accessory date code, or the IMEI number, has been removed, erased, defaced, altered
or are illegible in any way. This shall be determined by the sole discretion of Vertu.
6. This Limited Warranty is not enforceable if the Product(s) has been exposed to moisture, to dampness, to extreme
thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage
of food or liquid, or to influence from chemical products.
Other important notices
A third party/independent operator provides the SIM card and cellular and/or other network or system on which the
phone operates. Therefore, Vertu will not accept responsibility under this Limited Warranty for the operation,
availability, coverage, services or range of the cellular or other network or system. Before Vertu or a Vertu-
authorised service company can repair or replace the phone, the operator may need to unlock any SIM-lock or
other lock that may have been added in order to tie the phone to a specific network or operator. In such situations,
please first ask the network or operator to unlock your phone.
Reverse engineering of software in the Product(s) is prohibited to the extent permitted by applicable law. Insofar
as this user guide contains any limitations on Vertu's representations, warranties, damages and liabilities, such
limitations shall likewise limit any representations, warranties, damages and liabilities of Vertu's licensors.
Please remember to make backup copies or keep written records of all important content and data stored in your
phone, because content and data may be lost during repair or replacement of the phone. Vertu, in a manner
consistent with the provisions of section "LIMITATION OF VERTU'S LIABILITY" below, shall not, under any
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