Altigen MaxOutlook Manual page 8

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If you also use MaxCommunicator and/or MaxAgent, and Outlook
integration is enabled in those programs (in their Configuration >
Integration screen), always open Outlook first, before opening
MaxCommunicator or MaxAgent. Otherwise MaxOutlook may not load.
For example, suppose you don't want to run Outlook in a given
session or period of time but you do open MaxCommunicator
and/or MaxAgent, and then later you need Outlook. Before
opening Outlook, you must close MaxCommunicator and
MaxAgent completely, or MaxOutlook may not load. After
Outlook is open, you may again open MaxAgent or
MaxCommunicator.
2 MaxOutlook Manual