TerraTec Cameo 600 DV Manual page 35

General service regulations
1. General
With the purchase and the receipt of the product you accept our general service
regulations
2. Proof of guarantee
To verify your proof of guarantee, we recommend you send in the receipt, bill or delivery
note. Without any proof of guarantee we will repair the product at your expense.
3. Description of problem
Contributions without a description or with an incomplete description ("defect" or "to be
repaired") will be returned and a fee will be charged as, this additional complication
could have been avoided.
4. Invalid returns
In case of Invalid returns ( no fault found, probably operational error), we will return the
product and charge a fee.
5. Package
Please use the original package, when returning the product to us. Improper packing will
endanger the warranty claim. Damages resulting from poor packaging during transport will
invalidate the warranty claim.
6. Foreign manufactured products
Products that have not been manufactured or distributed by TerraTec Electronic GmbH,
will be returned and a fee will be charged.
7. Repairs liable to your expense
Repairs out of the warranty period are liable to your expense.
8. Transportation costs
The sender is responsible for the costs for transportation and insurance of products sent
to TerraTec Electronic GmbH. In case of warranty, TerraTec is responsible for the costs of
returning the product to the customer. Packages with no postage will be returned due to
organizational reasons.
9. Final regulation
General service regulations of TerraTec GmbH are subject to changes without notice.
In all other respects the general trading conditions of TerraTec GmbH are considered as
accepted.
VideoSystem Cameo 600 DV (English) 35