Troubleshooting - Sub-Zero UC-24R Use And Care Manual

Troubleshooting Guide

Troubleshooting

You hear occasional buzzing.
• Is the water supply connected to ice maker and turned
on (model UC-24CI)?
Condensation forms inside the unit.
• This is normal during periods of higher humidity
(summer) and with frequent door openings.
• Is the door closing and sealing properly?
Condensation forms outside the unit.
• During periods of high humidity, some condensation
may appear on outside surfaces. The condensation will
disappear when the humidity drops. Be sure that the
door is closing and sealing properly. If condensation
persists, contact Sub-Zero factory certified service.
Outside of the freezer section heats up.
• Clean the condenser area.
There is no ice (model UC-24CI).
• Is the ice level arm down and the ice container in
position?
• Is the water supply connected?
There is an odor inside the unit.
• Clean the unit thoroughly and make sure all food is
covered tightly.
Light bulb needs to be replaced.
• Refer to interior lighting on page 13.
You need product information.
• Call Sub-Zero customer care at 800-222-7820 or visit
our website, subzero.com, for planning, installation and
product information.
You need service.
• If service is necessary, maintain the quality built into
your Sub-Zero unit by contacting Sub-Zero factory
certified service.
• For the name of Sub-Zero factory certified service
nearest you, check the contact & support section of
our website, subzero.com or call Sub-Zero customer
care at 800-222-7820.
• When calling for service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate located inside the cabinet, in
the upper left area of the unit.
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