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Configuration Tool
7.5
Troubleshooting
Frequent questions about the SICLOCK TC100 Configuration Tool and solutions
to problems are listed below.
Table 7-5
Solutions to problems with the Configuration Tool
Question / problem
Authorization not possible in offline mode
No connection can be established to the device
An event cannot be acknowledged
No interaction with the device in online mode (hourglass)
Parameter cannot be edited
Parameters and archives are displayed in a different language to that of the operator interface
Parameters are not written by upload
7-6
The data do not include any authorization parameters. An online authorization
has to be made.
See Authorization (Chapter 7.2.2).
Check whether the IP address has been set correctly in the Configuration
Tool.
Check whether there is a network connection
Check whether the TCP:2155 port is enabled for the connection or is already
being used for another application.
See also Connect / disconnect online connection (Chapter 7.2.1).
It is a persistent indication that is queued in the device.
See also General functions (Chapter 7.2).
The connection to the device has been terminated and has to be re-established.
See also Connect / disconnect online connection (Chapter 7.2.1).
The parameter is a display parameter
See Parameters (Chapter 7.3)
The current authorization level is too low
See Authorization (Chapter 7.2.2)
The parameter has no value.
In this case, the parameter has to be read from the device again.
The language set in the Configuration Tool is not available in the device.
See Menus (Chapter 7.1)
These are operationally critical parameters
an upload.
Such parameters have to be written individually.
See Parameters (Chapter 7.3) and Reading / writing parameters, setting to
factory defaults (Chapter 7.3.4)
Cause / remedy
, that are explicitly excluded from
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SICLOCK
TC100 Operating Instructions
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