Troubleshooting - Janome DigitizerPro Instruction Book

This section provides help for solving problems in JANOME Embroidery
Software. It includes procedures for checking your system's requirements and
settings, reverting to original values, and testing disks and connections. It also
lists causes for common error messages and problems.
Solving problems in JANOME
Embroidery Software
If you encounter a problem, refer to the following
references for help:
JANOME Embroidery Software User Manual –
select Help > Onscreen Manual (or printed
version)
JANOME Embroidery Software Onscreen Help –
select Help > Help Topics
Windows Onscreen Help – select Start > Help
Windows manual
Documentation supplied with your hardware.
Getting help
If you are unable to solve a problem, you should
contact your JANOME Embroidery Software
reseller. Before seeking help, check that your PC
meets the system requirements, and check the
Security device messages
Checking CPU/RAM specifications
Check your CPU and RAM specifications, and the
version of Windows you are running to ensure they
meet JANOME Embroidery Software requirements.
See Minimum requirements for JANOME
Embroidery Software for details.
To check CPU/RAM specifications
1 On the Windows desktop, right-click the My Computer
icon and select Properties.

Troubleshooting

in this chapter.
Appendix G
The System Properties > General dialog opens.
2 Check the Windows version, the CPU and the amount
of RAM.
Checking your hard disk space
Check that your hard disk has enough space to run
JANOME Embroidery Software effectively. See
Checking CPU/RAM specifications
To check your hard disk space
1 Double-click the My Computer icon on your Windows
Desktop.
The My Computer window opens.
2 Right-click the hard-disk drive icon (usually C:) and
select Properties.
The Properties > General dialog opens.
This tab shows the hard-disk capacity as well as any
free space. This must be greater than 100Mb or 10% of
your total hard drive space, whichever is the greater
amount.
Unrecoverable errors
Problem The system fails and displays
'unrecoverable' error.
Cause The design you tried to open is corrupt.
Suggestion Delete any files in the C:\Program
Files\Janome\Digitizer\Recover folder
using Windows Explorer.
283
for details.