Troubleshooting Poor Usb Communication - ION MixMeister EZ Converter Setup & Troubleshooting

Troubleshooting Poor USB Communication

Bad Ports
A USB port that works well for a mouse or a printer may not necessarily work well with your ION
Audio USB recording device. USB recording devices require the full bandwidth of a USB port to
operate properly. Your computer may feature USB ports that do not fully meet the USB standard
for bandwidth and/or electricity. These are sometimes found on the front of desktops, and the
side opposite the power plug on laptops. This is a common cause of poor connections and loss of
device communication or connection.
1. Exit any programs running on your computer.
2. Disconnect your ION Audio USB recording device.
3. Re-connect it to a different USB port on your computer.
4. Re-launch EZ Converter and try to make a new recording.
USB Hubs
External devices which let you connect multiple USB devices to a single port on your computer
are called hubs. Hubs are not recommended for use with full-bandwidth devices such as the
VCR 2 PC. We strongly recommend connecting your VCR 2 PC directly to a USB port on your
computer. If using a desktop PC, use a port on the rear of the computer.
1. Exit any programs running on your computer.
2. Disconnect your ION Audio USB recording device.
3. Re-connect it directly to a USB port on your computer.
4. Re-launch EZ Converter and try to make a new recording.
USB Extension Cables
USB extension cables (which allow one USB cable to be plugged into another cable, extending
it's reach), are not recommended. These are best reserved for use with low-bandwidth devices
like mice, and are not suited for use with full-bandwidth devices such as your ION Audio USB
Recording device. Longer USB cables (not extenders, but single cables 10-15ft long) are
available from your local computer retailer, and will work fine. However lengths longer than 15ft
are not recommended.
1. Exit any programs running on your computer.
2. Disconnect your ION Audio USB recording device.
3. Re-connect it using a single, USB cable (without an extension) directly to a USB port
on your computer.
4. Re-launch EZ Converter and try to make a new recording.
Bad USB Cable
This is not wishful thinking...it really happens. If a cable goes bad, you could get exactly these
symptoms. Try a different cable. Your printer likely uses a USB cable too. You could borrow this
cable to try connecting your ION Audio USB Recording device.
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