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Troubleshooting
Problem
I don't hear any audio
when I'm recording and
I don't see the volume
meter moving.
The music is playing
and I see the volume
meters moving, but I
can't hear any audio.
Cause
iOS device or ION
product is not powered
on.
iOS device not
connected your ION
product.
Cable connected to iOS
device is broken.
Headphone monitoring
has not been enabled.
The volume level is too
low.
Make sure your iOS device and ION product are
both powered on.
Make sure your iOS device is securely connected
to your ION product. Also, try "power cycling"
(turning off then on) your iOS device and ION
product, or try disconnecting then reconnecting the
device.
Try using a different cable, if possible.
In Step 3, set the Monitor incoming audio
through headphones switch to ON, and connect
headphones to your iOS device.
Don't use headphones with a built-in microphone,
like headphones used for phone conversations or
the headphones typically included with an iOS
device or other Apple products. Doing so will
prevent your iOS device from recording your
intended sound source (from your ION product).
If your ION product has its own gain knob or
volume knob, adjust it so it is about 50-80% of the
way to its highest setting.
If your ION product is an interface, adjust the
volume level of your sound source that's
connected to it.
Adjust the volume slider in the app (next to the
volume level meter).
Note: The loudest part of the song should reach
the orange part of the meter.
10
Solution
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