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Troubleshooting Tips
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Possible Causes
What To Do
Surface units will not
Improper cookware
• Use pans which ore riot and match the diameter
maintain a rolfing boil
being used.
of the surface unit selected.
or cooking is not
fast enough
Radiant surface units
A fuse in your home may be
• Replacethe fuse or reset the circuit breaker.
do not work properly
blown or the circuit breaker
tripped.
Cooktop controls
° Check to see the correct control is set for the surface
improperly set.
unit you ore using.
Surface unitstops
• This is normal. The unit is still on and hot.
glowing when turned
to a lower setting
Scratches (may appear
Incorrect cleaning
• Scratches ore not removable.Tiny scratches will become
as cracks)on radiant
methods being used.
less visible in time as o result of cleaning.
cool_op glass surface
Cookware with rough bottoms
° To ovoid scratches, use the recommended cleaning
being used or coarse particles
procedures. Hake sure bottoms of cookwore ore cleon
(salt or sand} were between
before use, and use cookwore with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned
° See the Cleaning the gloss cooktop section.
on the radiant glass
before next use.
cooktop
Hot surface on a model
• This is normal. The surface may appear discolored
with a light-colored
glass
when it is hot. This is temporary and will disappear
cooktop,
as the gloss cools.
Plastic melted to
Hot cooktop came into
• See the Gloss surface potential for permanent damage
the radiant surface
contact with plastic placed
section in the Cleaning the gloss cooktop section.
on the hot cooktop.
Pitting for indentation)
Hot sugar mixture spilled
• Coil o qualified technician for replacement.
of the radiant glass
on the cooktop.
cooktop
Frequent cycling off
Improper cookware
• Use only flat cookwore to minimize cycling.
and on of radiant
being used.
surface units
Control signals after
You forgot to enter a
• Touch the Bake pod and desired temperature or the
entering cooking time
bake temperature
or
Self Clean pod and desired cleon time.
or delay start
cleaning time.
Coil surface units do
The surface units are
• With the controls off, check to make sure the surface
not work properly
not plugged in solidly,
unit is plugged completely into the receptacle.
The surface unit controls
° Check to see the correct control is set for the surface
improperly set.
unit you ore using.
The drip pans ore not set
° With the controls off, check to make sure the drip
securely in the cooktop,
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
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