Troubleshooting; Driver Installation - Roland DUO-CAPTURE Owner's Manual

Troubleshooting

If you experience problems, read this chapter first. It contains tips for solving most problems. If this
chapter cannot help you solve a problem, please refer to the support section of our website. If the
problem is not resolved, refer to the contact information listed at the end of this document.
Roland website: http://www.roland.com/

Driver Installation

Problem Confirmation
Installer does not Are you attempting to install from a
start networked CD-ROM drive?
Are you logged on with a user account
that does not have administrator
privileges?
Cannot install
Is the "Driver Signing Options" setting set
to [Block]? (Windows XP)
Are other programs or resident programs
(such as antivirus programs) running?
Warning or
In the "Device Manager, " do you see
error appears
"Other device, " "Unknown device, " or a
during installation
device for which "?, " "!, " or "x" is displayed?
(Windows)
Is your computer running on battery
power?
Other than a mouse and keyboard, are
Installer does not
any USB devices connected?
exit
Is the DUO-CAPTURE connected to a
USB hub that is connected to a power
supply?
"Found New
Hardware Wizard"
Did you connect the DUO-CAPTURE to
appears again
a different USB connector than the one
after driver was
you used when installing the driver?
installed
(Windows XP)
Resolution
You cannot install from a networked CD-ROM drive.
Log on to the computer with a user account that
has administrator privileges.
For details, consult the administrator for your
computer system.
Change the "Driver Signing Options" setting (p. 22).
Be sure to exit all other programs before
installation.
Reinstall the DUO-CAPTURE driver (p. 27).
Connect the power cord to the computer.
Make sure that there are no USB devices
connected to the computer (other than a mouse
and keyboard) during installation.
Use a USB hub that connects to a power supply.
If you change the USB connector to which the
DUO-CAPTURE is connected, the "Found New
Hardware Wizard" may appear again even if the
driver has already been installed on the computer.
Follow step 9 of the driver installation procedure (p.
12) and install the driver.
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