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manufacturers, suppliers, or publishers may provide their own warranties
directly to you.
Software Technical Support
Software technical support is defined as assistance with questions and
issues about the software that was either preinstalled by Rocstor on the
Rocstor branded product or that was included with the Rocstor branded
product at the time of your purchase or lease of the product. Technical
support for software is available for the first ninety (30) days from date of
product purchase or lease. Your dated sales or delivery receipt, showing the
date of purchase or lease of the product, is your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a
condition of receiving software technical support. After the first ninety (30)
days, technical support for software that was either preinstalled by Rocstor
on the Rocstor branded product or included with the Rocstor branded
product at the time of your purchase or lease of the product is available for a
fee.
Warranty Period
Warranty Period for Rocmetrix USB Flash Drive is 1 Year Parts and
Labor.
Types of Warranty Service
Your Rocstor Limited Warranty consists of repair or replacement of defective
parts, including hard drives identified by Rocstor Support Organization as
"pre-failure."
Carry-in Warranty Service Available Monday - Friday
Under the terms of carry-in service, you may be required to deliver your
Rocstor product to Rocstor Service Center or an authorized service location
for warranty repair. You must prepay any shipping charges, taxes, or duties
associated with transportation of the product. In addition, you are
responsible for insuring any product shipped or returned. You assume risk of
loss during shipping.
Rocstor Replaceable Parts Program
Where available, the Rocstor Replaceable Parts program ships approved
replacement parts directly to you to fulfill your warranty. This will save
considerable repair time. After you call the Rocstor Technical Support
Center at 1.818.449.2000, a replaceable part can be sent directly to you.
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Once the part arrives, call the Rocstor Technical Support Center. A
technician will assist you over the phone to ensure that the installation is
quick and easy.
Service Upgrades
Rocstor offers extra coverage for your product. For information on service
upgrades, refer to www.rocstor.com.
Service upgrades purchased in one country are NOT
transferable to another country.
Contacting Rocstor
In the United States, refer to the Rocstor website at
.
www.rocstor.com
1.818.449.2000
Toll-free technical support in the United States and Canada,
5 days a week, 9:00 a.m. to 6:00 p.m. Pacific Standard Time
Be sure to have the following information available before
you call Rocstor:
- Product serial number, model name, and model number
- Applicable error messages
- Add-on options
- Operating system
- Third-party hardware or software
0926B-v1
Rocstor is a trademark and Rocmetrix is a trademark of Rocstorage, Inc.
All other names are trademarks of their respective companies.
Mac is a trademark of Apple Computer, Inc., registered in the U.S. and
other countries. Mac and Mac logo are trademarks of Apple Computers,
Inc. registered in the U.S. and other countries.
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