Technical Support - Rocstor ROCSAFE MX User Manual

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ROCSECURE – Rocsafe MX User Manual
Service upgrades purchased in one country are not transferable to another country.
Capacity Disclaimer
Actual accessible hard drive capacity will indicate up to 10% lower than stated under different Operating Systems
and formatting.
The storage volume is measured in total bytes before formatting. References to round numbers of gigabytes or
terabytes are an approximation only. For example, a disk drive labeled as having 500GB (Gigabytes) has space for
approximately 500,000,000 bytes before formatting. After formatting, the drive capacity is reduced by about 5%
to 10% depending on the operating system and formatting used or "1GB = 1,000,000,000 bytes.
Options and Software
The Limited Warranty terms and conditions for Rocstor options are as indicated in the Limited Warranty applicable
to Rocstor options. ROCSTOR DOES NOT WARRANTY SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY ROCSTOR. Rocstor's only obligations with respect to
software distributed by Rocstor under the Rocstor brand name are set forth in the applicable end-user license or
program license agreement. Non-Rocstor hardware and software products are provided "AS IS" and without any
Warranty. However, non-Rocstor manufacturers, suppliers or publishers may provide their own warranties directly
to you.
The data stored in Rocstor and Rocsecure storage product lines are not guaranteed by Rocstor (or the
hard disk manufacturer.) We are not responsible for any loss of data. Always back up data regularly

TECHNICAL SUPPORT

Software Technical Support
Software technical support is defined as assistance with questions and issues about the software that was either
preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at
the time of your purchase or lease of the product. Technical support for software is available for the first ninety
(90) days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of
purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof
of purchase or lease as a condition of receiving software technical support. After the first ninety (90) days,
technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included
with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee.
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate
or safe for the use intended. Since individual applications are subject to great variation, the manufacturer
"Rocstor" makes no representation or warranty as to the suitability or fitness of these devices for any specific
application.
Technical Support
All Rocstor hard drives are backed by free telephone technical support for two (2) years from the date of purchase.
Please register your product with Rocstor. To register, fill in the Limited Warranty Registration form in the Support
tab at www.rocstor.com.
Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time. Customers in