Technical Support - Rocstor ROCPRO 850e User Manual

Rocstorage shall not be responsible or liable for backing up any data that is on a drive being returned for service.
Expect that all data on the drive will be destroyed and not retrievable when returned for warranty service.
Rocstor Replaceable Parts Program
Where a vailable, t he R ocstor R eplaceable P arts p rogram s hips a pproved r eplacement p arts d irectly t o y ou t o f ulfill
your w arranty. T his w ill s ave c onsiderable r epair t ime. A fter y ou c all t he R ocstor T echnical S upport C enter a t
888.877.8777 a r eplaceable p art c an b e s ent d irectly t o y ou. O nce t he p art a rrives, c all t he R ocstor T echnical
Support C enter. A t echnician w ill a ssist y ou o ver t he p hone t o e nsure t hat t he i nstallation i s q uick a nd e asy.
Service Upgrades
Rocstor o ffers e xtra c overage f or y our p roduct. F or i nformation o n s ervice u pgrades, v isit w ww.rocstor.com.
Service u pgrades p urchased i n o ne c ountry a re n ot t ransferable t o a nother c ountry.
Capacity Disclaimer
Actual a ccessible h ard d rive c apacity w ill i ndicate u p t o 1 0% l ower t han s tated u nder d ifferent O perating S ystems
and f ormatting.
The s torage v olume i s m easured i n t otal b ytes b efore f ormatting. R eferences t o r ound n umbers o f g igabytes o r
terabytes a re a n a pproximation o nly. F or e xample, a d isk d rive l abeled a s h aving 5 00GB ( Gigabytes) h as s pace f or
approximately 5 00,000,000 b ytes b efore f ormatting. A fter f ormatting, t he d rive c apacity i s r educed b y a bout 5 %
to 1 0% d epending o n t he o perating s ystem a nd f ormatting u sed o r " 1GB = 1 ,000,000,000 b ytes.
Options and Software
The L imited W arranty t erms a nd c onditions f or R ocstor o ptions a re a s i ndicated i n t he L imited W arranty a pplicable
to R ocstor o ptions. R OCSTOR D OES N OT W ARRANTY S OFTWARE P RODUCTS, I NCLUDING A NY S OFTWARE
PRODUCTS O R T HE O PERATING S YSTEM P REINSTALLED B Y R OCSTOR. R ocstor's o nly o bligations w ith r espect t o
software d istributed b y R ocstor u nder t he R ocstor b rand n ame a re s et f orth i n t he a pplicable e nd-­‐user l icense o r
program l icense a greement. N on-­‐Rocstor h ardware a nd s oftware p roducts a re p rovided " AS I S" a nd w ithout a ny
Warranty. H owever, n on-­‐Rocstor m anufacturers, s uppliers o r p ublishers m ay p rovide t heir o wn w arranties d irectly
to y ou.
The d ata s tored i n R ocstor a nd R ocsecure s torage p roduct l ines a re n ot g uaranteed b y R ocstor ( or t he
hard d isk m anufacturer.) W e a re n ot r esponsible f or a ny l oss o f d ata. A lways b ack u p d ata r egularly
TECHNICAL SUPPORT
Software Technical Support
Software t echnical s upport i s d efined a s a ssistance w ith q uestions a nd i ssues a bout t he s oftware t hat w as e ither
preinstalled b y R ocstor o n t he R ocstor b randed p roduct o r t hat w as i ncluded w ith t he R ocstor b randed p roduct a t
the t ime o f y our p urchase o r l ease o f t he p roduct. T echnical s upport f or s oftware i s a vailable f or t he f irst n inety
(90) d ays f rom d ate o f p roduct p urchase o r l ease. Y our d ated s ales o r d elivery r eceipt, s howing t he d ate o f
purchase o r l ease o f t he p roduct, i s y our p roof o f t he p urchase o r l ease d ate. Y ou m ay b e r equired t o p rovide p roof
of p urchase o r l ease a s a c ondition o f r eceiving s oftware t echnical s upport. A fter t he f irst n inety ( 90) d ays,
Page | 4 7
ROCSTOR | ROCPRO 850 user manual