Grandstream Networks GXP1400 User Manual
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Grandstream Networks GXP1400 User Manual

Small-medium business ip phone
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Grandstream Networks, Inc.
GXP1400/GXP1405
Small-Medium Business IP Phone
GXP1400/GXP1405 USER MANUAL

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Summary of Contents for Grandstream Networks GXP1400

  • Page 1 Grandstream Networks, Inc. GXP1400/GXP1405 Small-Medium Business IP Phone GXP1400/GXP1405 USER MANUAL...

  • Page 2: Table Of Contents

    GXP1400/GXP1405 User Manual Index GNU GPL INFORMATION ................5 CHANGE LOG ....................6 FIRMWARE VERSION 1.0.4.23 ......................6 FIRMWARE VERSION 1.0.4.13 ......................6 WELCOME ....................7 PRODUCT OVERVIEW................. 8 FEATURE HIGHTLIGHTS ........................8 GXP1400/GXP1405 TECHNICAL SPECIFICATIONS ................. 8 INSTALLATION ................... 10 EQUIPMENT PACKAGING........................
  • Page 3 SHARED CALL APPEARANCE (SCA) ..................22 CALL FEATURES ..........................23 CUSTOMIZED LCD SCREEN & XML ....................24 CONFIGURATION GUIDE ................26 CONFIGURATION VIA KEYPAD ....................... 26 CONFIGURATION VIA WEB BROWSER ..................30 DEFINITIONS ............................ 30 STATUS PAGE DEFINITIONS ....................31 ACCOUNT PAGE DEFINITIONS ....................
  • Page 4 Figure 3: GXP1400/GXP1405 Web GUI - Contacts .................. 53 Figure 4: GXP1400/GXP1405 Click-to-Dial....................54 GUI Interface Examples GXP1400/GXP1405 User Manual http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip 1. Screenshot of Configuration Login Page 2. Screenshot of Status Page 3. Screenshot of Basic Setting Configuration Page 4. Screenshot of Advanced User Configuration Page 5.

  • Page 5: Gnu Gpl Information

    GXP1400/GXP1405 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXP1400/GXP1405 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.4.23 • Added "Use Privacy Header" and "Use P-Preferred-Identity Header" options in web GUI. [ACCOUNT PAGE DEFINITIONS] •...

  • Page 7: Welcome

    IP phone with affordable cost. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP1400 as it may cause damage to the products and void the manufacturer warranty.

  • Page 8: Product Overview

    PRODUCT OVERVIEW FEATURE HIGHTLIGHTS • 128x40 pixel graphical LCD display • 2 line keys with dual-color LED (2 SIP accounts and up to 2 call appearances), 3 XML programmable context-sensitive soft keys, 3-way conference • HD wideband handset, hands-free speakerphone with advanced acoustic echo cancellation •...
  • Page 9 Base Stand Yes, 2-angle positions available Wall Mountable Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User administrator level passwords, MD5-sess based Security authentication, 256-bit AES encrypted configuration file, TLS, SRTP, 802.1x media access control English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Multi-language Simplified Chinese, traditional Chinese, Korean, Japanese, and etc Upgrade...

  • Page 10: Installation

    INSTALLATION EQUIPMENT PACKAGING Table 2: GXP1400/GXP1405 EQUIPMENT PACKAGING Main Case Yes (1) Handset Yes (1) Phone Cord Yes (1) Power Adaptor Yes (1) Ethernet Cable Yes (1) Phone Stand Yes (1) Quick Start Guide Yes (1) Wall Mount Spacers Yes (2) CONNECTING YOUR PHONE Figure 1: GXP1400/GXP1405 Ports FIRMWARE VERSION 1.0.4.23...

  • Page 11: Safety Compliances

    If the phone was purchased directly from Grandstream, contact the Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.

  • Page 12: Using The Gxp1400/Gxp1405

    USING THE GXP1400/GXP1405 GETTING FAMILAR WITH THE LCD GXP1400/GXP1405 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following table describes the items displayed on the GXP1400/GXP1405 idle screen. Table 4: GXP1400/GXP1405 DISPLAY DEFINITIONS Displays the current date and time.

  • Page 13: Getting Familar With The Keypad

    Speaker Status. OFF - speaker off ON - speaker on Headset Status. OFF - headset off ON - headset on DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled Call Forward Status. OFF - Call Forward feature disabled ON - Call Forward feature enabled MUTE Status.

  • Page 14: Making Phone Calls

    Headset. Speaker. Send/Redial. • Send. Enter the digits and then press Send to dial out the number; • Redial. Redial when there is a previously dialed call. Navigation Keys/Menu. • Press the 4 navigation keys to move up/down/left/right; • Press the round button in the center to enter Keypad Configuration MENU when phone is in idle;...

  • Page 15: Completing Calls

    For example: If 2 independent accounts are registered on GXP1400/GXP1405, when LINE 1 is pressed, the LINE 1 LED will light up in green. If LINE 2 is pressed, the LINE 2 LED will light up in green and the subsequent call will be made through SIP account 2.
  • Page 16  Press MENU button to bring up the main menu;  Enter Call History and select "Answered Calls", "Missed Calls", "Transferred Calls" or "Forwarded Calls";  Select the entry you would like to call using the navigation arrow keys;  Press SEND button to dial out. •...

  • Page 17: Making Calls Using Ip Addresses

    • If digits have been entered after handset is off hook, the SEND key will works as SEND instead of REDIAL; • By default, # can be used as SEND to dial the number out. Users could disable it by setting "User # as Dial Key"...

  • Page 18: Answering Phone Calls

    phones are under the same LAN/VPN. This simulates a PBX function using the CMSA/CD without a SIP server. Controlled static IP usage is recommended. To enable Quick IP Call Mode, go to GXP1400/GXP1405 Web GUI->Advanced Setting page, set "Use Quick IP Call Mode" to "Yes". Click on "Update" on the bottom of the Web GUI page to take the change. To make Quick IP Call, take the phone off hook first.

  • Page 19: During A Phone Call

    • Press the Menu button and select "Preference" using navigation keys; • Press Menu button again to get into Preference options; • Select "Do Not Disturb" and press Menu button; • Use arrow keys to select and press Menu button to enable or disable "Do Not Disturb" feature. When Do Not Disturb feature is turned on, the DND icon will appear on the right side of the LCD.

  • Page 20: 3-Way Conferencing

     Press TRAN key;  Press the other LINE key which is on hold to transfer the call. • Auto-Attended Transfer.  Set "Auto-Attended Transfer" to "Yes" under Web GUI->Advanced Settings page. And then click "Update" on the bottom of the page; ...
  • Page 21  This will resume the 2-way conversation with the current line. • Split and Re-conference.  During the 3-way conference, press HOLD key. The conference call will be split and both calls will be put on hold separately with 2 LINE keys blinking in green; ...

  • Page 22: Voice Messages (Message Waiting Indicator)

    • End Conference.  Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or  Users could press the EndCall softkey or simply hang up the call to terminate the conference call. Note: •...

  • Page 23: Call Features

    button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call. To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to “Settings”->”Basic Settings”...

  • Page 24: Customized Lcd Screen & Xml

    Unconditional Call Forward. To set up unconditional call forward: • Off hook the phone; • Dial *72 and then enter the number to forward the call; • Press OK softkey or SEND key. Cancel Unconditional Call Forward. To cancel the unconditional call forward: •...
  • Page 25 • XML custom idle screen (customize idle screen logo, softkey layout, and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP140x_XML_Screen_Custo mization.zip • XML downloadable phonebook http://www.grandstream.com/products/gxp_series/general/documents/gxp_wp_xml_phonebook.pdf FIRMWARE VERSION 1.0.4.23 GXP1400/GXP1405 USER MANUAL Page 25 of 60...

  • Page 26: Configuration Guide

    CONFIGURATION GUIDE The GXP1400/GXP1405 can be configured via two ways: • LCD Configuration Menu using the phone's keypad; • Web GUI embedded on the phone using PC's web browser. CONFIGURATION VIA KEYPAD To configure via the LCD configuration menu using phone's keypad, follow the instructions below: •...
  • Page 27 searching. Instant Messages Displays received instant messages. Direct IP Call Makes direct IP call. Preference sub menu includes the following options: • Do Not Disturb Enables/disables Do Not Disturb on the phone. • Forward Call Configures call forward feature on selected account, forward type and number.
  • Page 28 • Upgrade Configures firmware server and config server for upgrading and provisioning the phone. • Factory Reset Resets the phone to factory default settings. • Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value. Factory Functions sub menu includes the following options: •...

  • Page 29: Figure 2: Gxp1400/Gxp1405 Keypad Menu Flow

    Answered Calls First Name Dialed Calls Last Name Missed Calls Number Transferred Calls Acct Forwarded Calls Groups MENU Clear All Confirm Add Back Cancel & Return Server Address Groups Call History Port New Entry Base Search User Name Download Phonebook XML Status Password Delete All Entries...

  • Page 30: Configuration Via Web Browser

    CONFIGURATION VIA WEB BROWSER The GXP1400/GXP1405 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla Firefox and Google Chrome. To access the GXP1400/GXP1405 Web GUI: 1.

  • Page 31: Status Page Definitions

    • Status: Displays the Account status, Network status, and System Info of the phone; • Account: To configure the SIP account; • Basic Settings: To configure basic network settings, time settings, Line keys, and etc; • Advanced Settings: To configure advanced network settings, upgrading and provisioning, language settings, call features, and etc.
  • Page 32 your VoIP service provider (ITSP). The URL or IP address, and port of the SIP server. This will be used Secondary SIP Server when the primary SIP server fails. IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session Border Controller.
  • Page 33 Specifies the frequency (in minutes) in which the phone refreshes its Register Expiration registration with the specified registrar. The default value is 60 minutes. The maximum value is 64800 minutes (about 45 days). Specifies the time frequency (in seconds) that the phone sends Reregister Before Expiration re-registration request before the Register Expiration.
  • Page 34 "STUN" cannot be used if the detected NAT is symmetric NAT. When set to "Yes", a SUBSCRIBE for Message Waiting Indication will SUBSCRIBE for MWI sent periodically. phone supports synchronized non-synchronized MWI. The default setting is "No". When set to "Yes", a SUBSCRIBE for Registration will be sent out SUBSCRIBE for Registration periodically.
  • Page 35 <2=011> - replace digit 2 with 011 when dialing g) | - the OR operand • Example 1: {[369]11 | 1617xxxxxxx} Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617; • Example 2: {^1900x+ | <=1617>xxxxxxx} Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers;...
  • Page 36 When enabled, Do No Disturb, Call Forward and other call features will be supported locally provided ITSP support those features. The default Enable Call Features setting is "Yes". If set to "No", ForwardAll softkey will be hidden for Account 1. Configures Call Log setting on the phone.
  • Page 37 from different ringtones from the dropdown menu. Specifies matching rules with number, pattern or Alert Info text. When the incoming caller ID or Alert Info matches the rule, the phone will ring with selected distinctive ringtone. Matching rules: • Specific caller ID number. For example, 8321123; •...
  • Page 38 If set to "Yes", SIP User ID will be checked in the Request URI of the Check SIP User ID for incoming INVITE. If it doesn't match the phone's SIP User ID, the call will incoming INVITE be rejected. The default setting is "No". 7 different vocoder types are supported on the phone, including G.711 U-law (PCMU), G.711 A-law (PCMA), G.723.1, G.729A/B, G.722 (wide Preferred Vocoder...

  • Page 39: Settings/Basic Settings Page

    setting is "Medium". Configures the conference URI when using Broadsoft N-way calling Conference URI feature. Controls whether the Privacy Header will present in the SIP INVITE message or not. The default setting is "default", which is when "Huawei Use Privacy Header IMS"...
  • Page 40 PPPoE Account ID Enter the PPPoE account ID. PPPoE Password Enter the PPPoE Password. PPPoE Service Name Enter the PPPoE Service Name. IPv4 Address Enter the IP address when static IP is used. Subnet Mask Enter the Subnet Mask when static IP is used for IPv4. Gateway Enter the Default Gateway when static IP is used for IPv4.
  • Page 41 UserID can be left blank. • Share Line Share line for Shared Line Appearance feature. Select the Account registered as Shared line for the line key. The Name and UserID can be left blank. • Speed Dial Select the Account to dial from. And enter the Speed Dial number in UserID field to be dialed.
  • Page 42 Configures the date/time used on the phone according to the specified Time Zone time zone. This parameter allows the users to define their own time zone. The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 MTZ+6MDT+5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U.S central time.
  • Page 43 The default setting is in 12-hour format. When it's set to "Yes", the DTMF digits entered during the call will not Disable in-call DTMF Display display. The default setting is "No". Configures to enable or disable the speaker to ring when headset is used on "Toggle Headset/Speaker"...

  • Page 44: Settings/Advanced Settings Page

    SETTINGS/ADVANCED SETTINGS PAGE Allows users to change the admin password. The password field is Admin Password purposely hidden after clicking the Update button for security purpose. This field is case sensitive with a maximum length of 30 characters. Confirm Password Confirms the admin password field to be the same as above.
  • Page 45 HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Allows users to choose the firmware upgrade method: TFTP, HTTP or Upgrade Via HTTPS. Defines the server path for the firmware server. It could be different from Firmware Server Path the configuration server for provisioning.
  • Page 46 LDAP Directory: Base Example: dc=grandstream, dc=com ou=Boston, dc=grandstream, dc=com Configures the bind "Username" for querying LDAP servers. Some LDAP Directory: User Name LDAP servers allow anonymous binds in which case the setting can be left blank.
  • Page 47 starting with the entered prefix; (!(sn=%)) returns all the records which do not have the "sn" field starting with the entered prefix; (&(cn=%) (telephoneNumber=*)) returns all the records with the "cn" field starting with the entered prefix and "telephoneNumber" field set. Selects the protocol version for the phone to send the bind requests.
  • Page 48 cn sn description Configures to enable idle screen XML download. Users could select Idle Screen XML Download HTTP/HTTPS/TFTP to download the XML idle screen file. The default setting is "No". Download Screen XML At If set to "Yes", the idle screen XML file will be downloaded when the Bootup phone boots up.
  • Page 49 Configures to turn on/off public mode for hot desking feature on the phone. If set to "Yes", users would need fill in the SIP Server address for account 1 as well. Then reboot the phone. When the phone boots up, users will need enter SIP User ID and Password on the LCD to login and Public Mode use the phone.
  • Page 50 SIP server is required to make quick IP call. The default setting is "No". Disable Conference Disables the Conference function. The default setting is "No". Enables Multi Purpose Key to send DTMF during the call. The default Enable MPK sending DTMF setting is "No".

  • Page 51: Nat Settings

    Download Device Click to download the device configuration file in .txt format. Configuration NAT SETTINGS If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario: •...

  • Page 52: Public Mode

    By default the City Code is set to "Automatic", which allows the phone to obtain weather information based on the IP location detected. To use "Self-Defined City Code" option, please follow the steps below to obtain the correct city code: •...

  • Page 53: Figure 3: Gxp1400/Gxp1405 Web Gui - Contacts

    Click select Click Click to input number group search and dial from available dropdown menu. phonebook. lines. Click to edit this contact. Click Click to export Click to import Click to call Click to download add new phonebook in phonebook this contact contact XML format.

  • Page 54: Figure 4: Gxp1400/Gxp1405 Click-To-Dial

    Figure 4: GXP1400/GXP1405 Click-to-Dial Additionally, users could directly send the command for the phone to dial out by specifying the following URL in PC's web browser, or in the field as required in other call modules. http://ip_address/cgi-bin/api-make_call?phonenumber=1234&account=0&password=admin In the above link, replace the fields with •...
  • Page 55 • password=admin: The admin login password of phone's Web GUI. SAVING THE CONFIGURATION CHANGES After users makes changes to the configuration, press the Update button on the bottom of the Web GUI page. We recommend rebooting or powering cycle the IP phone after saving changes. REBOOTING FROM REMOTE LOCATIONS Press the Reboot button on the bottom of the web GUI page to reboot the phone remotely.

  • Page 56: Upgrading And Provisioning

    TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com fw.ipvideotalk.com/gs There are two ways to setup a software upgrade server: The IVR Menu or the Web Configuration Interface.

  • Page 57: No Local Tftp/Http Servers

    LAN environment whenever possible. NO LOCAL TFTP/HTTP SERVERS For users that would like to use remote upgrading without a local TFTP/HTTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their phone via this server.
  • Page 58 "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file. The configuration file name should be in lower case letters. For more details on XML provisioning, please refer to: http://www.grandstream.com/general/gs_provisioning_guide_public.pdf FIRMWARE VERSION 1.0.4.23 GXP1400/GXP1405 USER MANUAL...

  • Page 59: Restore Factory Default Settings

    Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

  • Page 60: Experiencing The Gxp1400/Gxp1405

    Thank you again for purchasing Grandstream IP phone, it will be sure to bring convenience and color to both your business and personal life. FIRMWARE VERSION 1.0.4.23 GXP1400/GXP1405 USER MANUAL...

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