Xerox 4400N - Phaser B/W Laser Printer Troubleshooting Manual
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Xerox 4400N - Phaser B/W Laser Printer Troubleshooting Manual

Xerox 4400N - Phaser B/W Laser Printer Troubleshooting Manual

Troubleshooting guide
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4400
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L a s e r P r i n t e r

Troubleshooting

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Summary of Contents for Xerox 4400N - Phaser B/W Laser Printer

  • Page 1: Troubleshooting

    4400 P h a s e r ™ L a s e r P r i n t e r Troubleshooting Guide...
  • Page 2 Copyright © 2002, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Index............37 Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 4: Resources

    Menu Map For a complete list of printable pages, print the Menu Map: Select on the front panel and press the OK key. Menus Select and press the OK key. Print Menu Map Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 5: Error Messages

    Resources Error messages When there is a problem with the printer, the front panel display (1) shows the error message. Press the i button (2) for more information about the error message and ways to solve the problem. P4400-113 Phaser™ 4400 Laser Printer...

  • Page 6: Help Guide

    PhaserSMART Technical Support web link. infoSMART (English Only) This is the same troubleshooting knowledge base used by Xerox Customer Support. Provides solutions for printer issues, such as error codes, print quality, media jams, software installation, networking, and more. www.xerox.com/officeprinting/infoSMART Interactive Documentation CD-ROM Detailed printer information in the form of topics, instructions, and videos.

  • Page 7: Paper Jams

    Button You can press the Information button at any time to get additional information about the message displayed on the front panel. Printable pages To print a Menu Map, navigate the front panel and its menu items: 1. Select Menus and press OK.

  • Page 8: Replacing Consumables

    To link to product and supplies information, download printer www.xerox.com/officeprinting drivers, view documents, and access support information: To access the troubleshooting knowledge base www.xerox.com/officeprinting/infoSMART used by Xerox Customer Support staff: To view technical support information: www.xerox.com/officeprinting/4400support To order Xerox supplies: www.xerox.com/officeprinting/4400supplies To find your local sales and support center: www.xerox.com/officeprinting/contacts...

  • Page 9: Diagnosing Print-Quality Problems

    Menu Map For a complete list of printable pages, print the Menu Map: Select on the front panel and press the OK key. Menus Select and press the OK key. Print Menu Map Copyright © 2002 Xerox Corporation. All Rights Reserved.
  • Page 10 PHASER 4400 LASER PRINTER Diagnosing Print-Quality Problems Symptom: Light or faint prints The overall image is lighter than normal. Possible causes and solutions: • The paper stock may be damp. Replace the paper stock. • If you are using Draft Mode, turn off Draft Mode. •...
  • Page 11 Symptom: Vertical line deletions There are localized print deletions forming narrow lines. Possible causes and solutions: • The Print Cartridge may not be installed correctly. Remove then re-install the Print Cartridge. • The Print Cartridge may be defective or at the end of its life. Replace the Print Cartridge. Symptom: Horizontal line deletions There are localized print deletions appearing as bands running across the paper.
  • Page 12 Symptom: Repetitive horizontal dark streaks There are black lines running across the page. For more information, see the Repeating defects section on page 5. Possible causes and solutions: • The paper path may be contaminated with toner. Print several blank sheets of paper to remove the toner accumulations.
  • Page 13 Symptom: Wrinkled prints The prints are wrinkled, creased, or torn. Possible causes and solutions: • Verify the paper is correctly loaded in the paper tray. • The paper stock may be in poor condition. Replace the paper stock. • The paper stock may be damp. Replace the paper stock. •...

  • Page 14: Ordering Supplies

    Replace the Fuser Assembly if the defect occurs every: • 94 mm (3.7 in.) • 104 mm (4.10 in.) Ordering supplies See www.xerox.com/officeprinting/4400supplies for information on ordering supplies or print the Paper Tips page to view Xerox part numbers. Page 5 of 5...

  • Page 15: Paper Jams

    Avoid touching the toner located on the jammed paper, because the toner might not be fused to the paper and might rub off. Videos are available for clearing jams. Videos are located on the Interactive Documentation CD-ROM and the Xerox web site at: www.xerox.com/officeprinting/4400support/ Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 16: Preventing Jams

    Paper Jams Preventing jams Fan paper prior to loading in the trays or the Multi-Purpose Tray. Use clean, undamaged paper. Do not use paper that is curled. Load paper from a newly opened package. Do not add paper above the tray’s fill line. Make sure that the tray guides are properly set for the paper size.

  • Page 17: Paper Size Jam

    Paper Jams Paper size jam Load any tray with the paper size needed for printing the job. Check that the paper size and length guides in the tray are adjusted against the paper stack. Make sure that the size menus for the Multi-Purpose Tray and the envelope feeder (if present) are set correctly.

  • Page 18: Jam At The Tray

    Paper Jams Check the front panel display. If the jam has been cleared and all covers are closed, the front panel should display . If a paper jam message remains, there is still paper Processing Ready jammed in the printer. For additional information, access PhaserSMART.
  • Page 19 Paper Jams Open the front cover all the way until it stops. P4400-34 Slowly pull out the print cartridge. Note To prevent toner stains, place the cartridge on a flat, covered surface. P4400-35 Check the area where the print cartridge was located and remove any jammed paper. P4400-36 Phaser™...
  • Page 20 Paper Jams Holding the print cartridge as shown, lower it into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. P4400-37 Slowly close the front cover. Press the center part of the front cover until it latches into place. P4400-38 Re-install the paper tray.

  • Page 21: Jam At The Multi-Purpose Tray

    Paper Jams Jam at the Multi-Purpose Tray Remove all paper from the Multi-Purpose Tray. P4400-44 Check the Multi-Purpose Tray and remove any jammed paper. P4400-45 Close the Multi-Purpose Tray. P4400-33 Phaser™ 4400 Laser Printer...
  • Page 22 Paper Jams Remove the envelope feeder, if installed, then open the front cover all the way until it stops. P4400-34 Slowly pull out the print cartridge. Note To prevent toner stains, place the cartridge on a flat, covered surface. P4400-35 Check the area where the print cartridge was located and remove any jammed paper.
  • Page 23 Paper Jams Holding the print cartridge as shown, lower it into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. P4400-37 Slowly close the front cover. Press the center part of the front cover until it latches into place. P4400-38 Open the Multi-Purpose Tray by pulling the latch at the top center.

  • Page 24: Jam At The Exit

    Paper Jams If the envelope feeder was removed, re-install it now. Reload paper in the Multi-Purpose Tray. P4400-25 Check the front panel display. If the jam has been cleared and all covers are closed, the front panel should display . If a paper jam message remains, there is still paper Processing Ready jammed in the printer.
  • Page 25 Paper Jams Carefully remove any jammed paper. Warning The fuser is hot. Be careful not to touch it to prevent burns. P4400-42 Close the printer’s rear cover. P4400-50 Check the front panel display. If the jam has been cleared and all covers are closed, the front panel should display .

  • Page 26: Jam At The Front

    Paper Jams Jam at the front Open the front cover. P4400-34 Remove the print cartridge. P4400-35 Remove any jammed paper. P4400-36 Phaser™ 4400 Laser Printer...

  • Page 27: Jam At The Rear

    Paper Jams Re-insert the print cartridge. P4400-37 Close the front cover. Press the center part of the front cover until it latches into place. P4400-38 Check the front panel display. If the jam has been cleared and all covers are closed, the front panel should display .
  • Page 28 Paper Jams Check and carefully pull out any jammed paper behind the duplex unit. Warning The fuser is hot. Be careful not to touch it to prevent burns. P4400-42 Slide the green tabs located to the left and right of the duplex unit inward. Pull the duplex unit out of the printer.
  • Page 29 Paper Jams Remove any jammed paper, then close the duplex unit cover. P4400-53 Insert the duplex unit into the left and right channels inside the printer. P4400-54 Slide the unit in until the green tabs snap into place. P4400-55 Phaser™ 4400 Laser Printer...

  • Page 30: Jam At The Stacker

    Paper Jams Close the printer’s rear cover. P4400-50 Check the front panel display. If the jam has been cleared and all covers are closed, the front panel should display . If a paper jam message remains, there is still paper Processing Ready jammed in the printer.
  • Page 31 Paper Jams Remove any jammed paper inside the open printer or stacker covers. Warning The fuser is hot. Be careful not to touch it to prevent burns. P4400-48 Make sure that the stacker’s spring-loaded rear cover is securely closed. P4400-49 Close the printer’s rear cover.

  • Page 32: Jam At The Envelope Feeder

    Paper Jams Jam at the envelope feeder Remove all envelopes from the envelope feeder. P4400-31 Lift slightly on the envelope feeder and pull it out from the printer. P4400-32 Close the Multi-Purpose Tray. P4400-33 Phaser™ 4400 Laser Printer...
  • Page 33 Paper Jams Open the front cover all the way until it stops. P4400-34 Slowly pull out the print cartridge. Note To prevent toner stains, place the cartridge on a flat, covered surface. P4400-35 Check the area where the print cartridge was located and remove any jammed paper (envelopes). P4400-36 Phaser™...
  • Page 34 Paper Jams Holding the print cartridge as shown, lower it into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. P4400-37 Slowly close the front cover. Press the center part of the front cover until it latches into place. P4400-38 Open the Multi-Purpose Tray by pulling the latch at the top center.
  • Page 35 Paper Jams Push the envelope feeder all the way into the printer until it stops. Make sure it is seated securely. P4400-40 Check the front panel display. If the jam has been cleared and all covers are closed, the front panel should display .

  • Page 36: Regular Printer Maintenance

    For part number information, refer to the Supplies section of the Support Guide on the Interactive Documentation CD-ROM. To order replaceable items and other supplies, visit the Xerox web site at www.xerox.com/officeprinting/4400supplies. Each item includes installation instructions in the package.

  • Page 37: Maintenance Kit

    Maintenance Kit Maintenance Kit Phaser™ 4400 Laser Printer...
  • Page 38 Maintenance Kit Phaser™ 4400 Laser Printer...
  • Page 39 Maintenance Kit Phaser™ 4400 Laser Printer...
  • Page 40 Maintenance Kit Phaser™ 4400 Laser Printer...
  • Page 41 Maintenance Kit Phaser™ 4400 Laser Printer...
  • Page 42 Maintenance Kit Phaser™ 4400 Laser Printer...

  • Page 43: Print Cartridge

    Print Cartridge Print Cartridge Phaser™ 4400 Laser Printer...
  • Page 44 Print Cartridge Phaser™ 4400 Laser Printer...

  • Page 45: Repacking Instructions

    Phaser™ 4400 Laser Printer Repacking Instructions Copyright © 2002 Xerox Corporation. All Rights Reserved.
  • Page 46 Repacking Instructions 25 kg 55 lbs. Phaser™ 4400 Laser Printer...
  • Page 47 Repacking Instructions Phaser™ 4400 Laser Printer...

  • Page 48: Index

    Print Cartridge 32 Repacking Instructions 34 tray jam 7 jams clearing 4 envelope feeder 21 exit 13 front 15 Multi-Purpose Tray 10 paper size 6 preventing 5 rear 16 stacker 19 tray 7 Copyright © 2002 Xerox Corporation. All Rights Reserved.

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Phaser 4400

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