Samsung WF431ABF/XAA User Manual page 26

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PROBLEM
Fills with the wrong
temperature water.
Door locked or will not
open.
Does not drain and/or spin.
Load is too wet at the end
of the cycle.
Leaks water.
Has excessive suds,
* Turn both faucets on fully.
Make sure the temperature selection is correct.
Make sure the hoses are connected to the correct faucets.
Flush water lines.
Check the water heater. It should be set to deliver a minimum 120 °
F (49 ° C) hot water at the tap. Also check the water heater capacity
and recovery rate.
Disconnect the hoses and clean the screens. The hose filter screens
may be plugged.
As your washer is filling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
While your washer is filling, you may notice just hot and/or just
cold water going through the dispenser when you have selected
cold or warm wash temperatures. This is a normal function of the
automatic temperature control feature as your washer determines the
temperature of the water.
Press the Start/Pause Button to stop your washer.
Your washer door will remain locked during the heating portion of the
Sanitize Cycle
It may take a few moments for the door lock mechanism to
disengage.
Check the fuse or reset the circuit breaker.
Straighten the drain hoses. Eliminate kinked hoses, if there is a drain
restriction, call for service.
Close the door and press the Start/Pause Button. For your safety,
your washer will not tumble or spin unless the door is closed.
Make sure the debris filter is not clogged.
Use the High or Extra High spin speed.
Use high efficiency detergent to reduce over-sudsing.
The load is too small. Very small loads (one or two items) may
become unbalanced and not spin out completely.
Make sure the door is firmly closed.
Make sure all hose connections are tight.
Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
Avoid overloading.
Use high efficiency detergent to prevent over-sudsing.
Use high efficiency detergent to prevent over-sudsing.
Reduce the detergent amount for soft water, small or lightly soiled
loads.
Non-HE detergent is NOT recommended.
26 Troubbshooting
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