10 Troubleshooting - Philips 19PFL3504D User Manual

10 Troubleshooting
Problem
No power or
indicator light,
Possible cause and solution
TheTV is not connected to the power.
Press _ POWER at the side oftheTV or on the
remote control.
Ensure that the AC power cord is connected tightly
to theTV power connector and to the power socket
outlet.
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power
cord.
Error message
on the screen
with HDHI
connection.
No sound is
detected from
the PC.
TV does not
respond to the
remote control.
The picture
is distorted,
stretched out, or
has black bars
on the side or
top.
The picture is
mostly red and
green, or the
picture misses
red when
connected to an
accessory device
via component
cables.
No picture or
sound.
HDCP authentication fail.
Ensure that your HDbql cable is certified.
Press SOURCE on the remote control to switch to
another source and then switch back to the HDbql
source,
Reset the accessory device and theT_.
Turn on theT_.
Select the HDiVil channel.
Turn on the accessory device.
While theTV and the accessory device are powered
on, unplug either end of the HDiVil cable and then
reinsert the cable.
An audio cable is not connected.
Connect an audio cable to the PC IN AUDIO port
on the TV.
Press SOURCE on the remote control, and select
the PC source.
Batteries are installed incorrectly, or low battery
power
Ensure the indicator light on theTV blinks when you
press the remote control buttons.
Ensure that you are using theTV remote control.
Ensure that the batteries are inserted correctly and
do not need to be replaced.
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power
cord.
Broadcast video format,
Press FORMAT on the remote control to select the
best picture format.
For some accessory devices, the picture format must
be set in the accessory device.
Insecure/incorrect connection,
Ensure all the connections are made according to
the color code,
Push the component cables all the way into the
YPbPr sockets on theTV.
No picture or sound - ensure you have selected the
correct channel.
Incomplete channel installation
IftheTV receives channels via an AV connection, set
theTV to the correct source input.
IftheTV is connected directly to the wall via a
coaxial connection, perform the auto-installation
again.
No sound
on theTV
loudspeaker.
Bad picture
quality with
a coaxial
connection.
Cannot control
yourTV and
connected
devices with one
remote control.
Volume level is set to zero - increase the volume
Sound is muted - press MUTE on the remote
control.
Audio cable is not connected - forAV connection,
ensure that the Audio L/R cable is connected as
described in Connect your devices (see 'Connect
Your Devices' on page 26). If you use a component
cable, ensure that you have not crossed the red
audio cable with the red video cable.
Audio output setting for the accessory device is
incorrect. For HDNI connections, some accessory
devices have an HDbql audio output setting that
must be turned on for HDbql to HDbql connections.
Check if [SOUND] > [TV Speakers] > [Off] is set
to [On]. No sound will be output when
I-iV Speakers] is set to [Off],
Standard definition channels are not as clear as
high definition channels - connect the devices via
component or HDbql cables.
Confirm that the connected devices are EasyLink
compliant and are connected to yourTV via an
HDHI cable. Not all brands of devices such as DVD
players use the same system as Philfps EasyLink.
Other brands might not work with Philips EasyLink.
Download an electronic copy
To obtain an electronic copy of this manual:
t Point your browser to www.philfps.com/support.
_- Choose your country of location.
3 Enter the model number or a keyword in the "Find your product"
field.Alternatively, you can browse the catalogue.
4 Clickthe description or model.
,IS Under Product support, dick user manuals.
Contact us
Ifyou cannot resolve your problem, refer to the FAQ for thisTV at
www.philips.com/support.
Ifthe problem remains unresolved,contact the Customer Support
Center in your country,
Warning
" Do not attempt to repair theTV yourse{This ms)/cause severe iniury, irreparable
damage to yourTV or void your warranty
" Please have available your]X/model and serial number before contacting us,These
numbers are available on the back and side of yourTV, as well as on the packaging,
28 EN