Product Specific Problems; Dell™ Soundbar Problems - Dell ST2010B User Manual

Wrong Color Picture color not good
Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
long period of time the screen

Product Specific Problems

Specific Symptoms
Screen image is too small Image is centered on screen,
but does not fill entire viewing
area
Cannot adjust the monitor with OSD does not appear on the
the buttons on the front panel screen
No Input Signal when user No picture, the LED light is
controls are pressed
white. When you press any
one of the four buttons on the
side, the message "No VGA
cable ", or "No HDMI Cable
"appears
The picture does not fill the The picture cannot fill the
entire screen. height or width of the screen
NOTE: When choosing HDMI,
Dell™ Soundbar Problems
Common Symptoms
No Sound No power to Soundbar - the
power indicator is off
No Sound Soundbar has power - power
indicator is on
Distorted Sound Computer's sound card is used
as the audio source
Distorted Sound Other audio source is used
Unbalanced Sound Output Sound from only one side of
Soundbar
Low Volume Volume is too low
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What You Experience
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Auto Adjust function is not available.
What You Experience
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Use the Power Management feature to turn off the monitor at all times when not in use
(for more information, see Power Management
Alternatively, use a dynamically changing screensaver.
Possible Solutions
Check the Scaling Ratio setting in Image Setting OSD
Reset the monitor to Factory Settings.
Turn off the monitor, unplug the power cord, and then plug back and turn on the
monitor.
Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
Reset the computer or video player.
Due to different video formats (aspect ratio) of DVDs, the monitor may not show the full
screen.
Run the built-in diagnostics.
Possible Solutions
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adaptor.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e.portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Modes).