Philips 51PW9363 Directions For Use Manual page 61

General Informatlon:Troubleshootlng
CheckThis List of Symptoms and Possible Solutions Before Requesting Service
You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov-
ered under your warranty.
Tfyou need to call a customer service representative, please know the model number arid serial number of your product before you
call. This intbrmation is displayed on the back of"the product. Also, please take a moment to identil_ the problem you are having,
and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please
stay near the product. Our representative will be happy to assist you. To reach our Customer Care Center; call 1-800-531-0039,
Difficulties and Possible Solutions (*Q refers t;o the Quick Use and Setup Guide t;hat came with yourTV,)
The'IV remote control does not; work
• Check that the batteries are instolled correctly. See page Q-2*.
• If'the batteries are dead, replace fllem with two "AA" size heavy du_ (zinc chloride) or alkaline batteries. See page *Q-2.
• Be no thrther than 30 feet from the TV when using the remote control and point the remote toward the remote-sensor window on
the TV. See page *Q-2,[br the location of the remote sensor windo_:
• Clean the remote control arid the remote sensor window on the TV. See page *Q-2,[br the location of the remote sensor window.
• Check the TV power cord. Unplug the _ wok 10 seconds, then reinsert the plug into the outlc_ and push the remote power or
TV power/standby button again. To locate the TV powe_istandby button, see page *Q-2.
• ffyou have your "IX.' p lugged into an AC power strip, ensure that the fuse on the power strip is riot blown.
• Check to see if the TV is on a wall switch.
The'IV has no power
• Check the TV's power cord. Unplug the _ wok 10 seconds, then reinsert the plug into the outlc_ and push the remote-control
power or TV power/standby button again. The location of the TV powe_istandl_, button is illustrated on page *Q-2.
• Check that the outlc_ is not on a wall switch.
• ffyou are using an AC power strip, be sure the fuse on the power strip is not blown.
You cannot get; a pict;ure
• Be sure that you have moAe signal connections correctly and securely. Seepages *Q-l, *Q-Z 7-10, and 12-16.
• Check the Tuner Mode control for the correct tuner setting. Seepage *Q-4.
• Try running the Auto Prograni feature. See page *Q-5.
• Ensure fllat youhave selected the correct picture signal source using theAV (yemote) or Source Select (TV) buttons. Seepage24.
• If'you are attempting to view a picture from a progressive-scan-capable
DVD player connected to the HD inputs, ensure that you
have switched the DVD player to progyessive-scan mode. See page 13, as well as the D VD player's directionsz/br-use manual.
• If'you are using an HD receiver, ensure that its output is set correctly (T-SD or SD) based on the cormection to the TV you have
m_Je. See page 15. Also, refer to the directions-for-use manual that came with the HD receiver.
Picture is fuzzy or out of focus
Check the set's convergence anti avdjustif necessar.-. Seepage *Q-8.
You cannot see a pict;ure when you play aVCR tape
Press the AV button on the remote control or the Source Select button on the TV until you have selected the source to which you
connected the VCR. Seepage 24 (A V button) or page *Q-2 (Source Select button).
You cannot tune to a particular channel
• Use the number buttons orl the remo_e instead of the CT-T + or - buttons. See page *Q-3 (remote-control button_9.
• If necessary, select the Tuner Mode and run Auto ?to,am to store channels in the set's memory. See pages *Q-4 and *Q-5.
You see scrolling images
Check to ensure fllat you have made corlrlectiorls correctly. Seepages *Q-L *Q-2, 7-10, and 12-16.
The list of difficulties end possible solutions continues on the next page,
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