Troubleshooting Tips - GE JP939 Owner's Manual

Before you call for service...
Troubleshooting -tips
Save time and money! Review the charts on the following
pages first and you may not need to carl for service.
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Surface unitswill not
maintain a rolling boil
or cookingis slow
Possible Causes
Improper cookwaxe
being used.
What To Do
• Use pans which are absolutely flat and match
the diameter of the surihce unit selected.
Surface units do A fuse in your home may be
• Replace
the fl/se or reset the circuit breaker:
not
work properly
blown or the circuit breaker
tripped.
Cooktop controls • (:he('k to see the correct control is set for the surthce
improperly set. unit you are using.
Scratches (mayappear Incorrect clemfing • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop methods being used. less visible in time as a result of cleaning.
glass
surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse parfides procedures. Make sm'e bottoms of cookwm'e are clean
(salt or sand) were between heft)re use, and use cookware with smooth bottoms.
the cookware m_d the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The stu'ihce may al_l)ear discolored
with a light-colored glass when it is hot. This is temporary and will disapl)ear
cooktop, as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface - potential for permanent damage
the surface
contact with plastic placed sectiou in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for rel)lacemeut.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Cooktop feels hot
Improper cookware
• The glass (ooktop
suriace may seem hotter th:m you
being used. are used to. This is normal. Use pans which are
al)solutelv flat.
Unresponsive keypad Keypad is contaminated. • Clean the keypad.
Pan detection/sizing
Improper cookware
• Use a flat, metallic
pan that is 4.0" or larger.
not working properly being used.
Pan is improperly placed.
• Make sure
the l)aU is ceutered ou the corresl)oudiug
surthce trait.
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