Before youcall for service...
Troubleshooting tips
Save time and money/. Review the charts on the following
pages first and you may not need to call for service.
Possible Causes
What To Do
Surface units willnot
hnproper
cookware
* Use
pans
which
are
flat
and
match
tile
diameter
maintain a rolling boil
being
used.
of tile
surthce
unit
selected.
or cooking is not
fast enough
Surface units do
A fuse
h_ your home
may
be
* Rel)lace
the fllse
or reset
the
circuit
breakei:
not work
properly
blown
or the
circuit
breaker
tripped.
Cooktop
controls
* (_he('k
to see
tile
correct
control
is set for
tile
surthce
improperly
set.
trait
xou
are
usin,
Scratches(mayappear
as cracks)on cooktop
iii _ Y i
i iii
Incorrect
demfing
methods
being used.
Cookware
with rough bottoms
being used or com'se particles
(salt or sand) were between
the cookwaxe
mad the surface
of the cooktop.
Cookware
has been
slid
• Scratches
are not removable.
Tiny scratches
will become
less visible in time as a result oI cleaning.
• To avoid scratches,
use tile recommended
cleaning
procedm'es.
Make sure bottoms
(ff cookware
are clean
heft)re
use, and use cookware
with smooth
bottoms.
across
the
cooktop
surface.
Areas of discoloration
Food
spillovers
not
cleaned
• See
the
Cleaning
the glass
ceektep
section.
on the cooktop
before
next
use.
Hot
surface
on a model
• This
is normal.
Tile
sm'thce
max, appear
discolored
with
a fight-colored
glass
when
it is hot.
This
is temporary
and will disappear
cooktop,
as tile
glass
(()()Is.
Plastic melted to
Hot
cooktop
came
into
• See
tile
Glass surface--potential for
permanent
damage
contact
with
plastic
placed
section in tile Cleaning the glass cooktop
section.
on the
hot
cooktop.
Pitting (or indentation)
Hot
sugm"
mixture
spilled
• Call
a qualified
technician
for
replacement.
of the cooktop
on the
cooktop.
Frequent
cycling
hnproper
cookware
• Lrse
only
flat
cookware
to minimize
cxclin,
offandonof
behzg
used.
surface
units
Food does
not bake
Oven
contmis
improperly
set.
• Seethe
Using the oven section.
or roast properly
Shelf
posifionis
hlcorrect
• See tile
Using the oven
section.
or the shelf
is not
level.
Incorrect
cookwm'e
or
• See tile
Using the
oven
section.
cookwaxe
of improper
size being
used.
Oven
thermostat
needs
• See
tile
Adjust
the oven
thermostat--Do it yourself!
adjustment,
section.
24
Need help?
Do you have a question about the JCBS55 and is the answer not in the manual?
Questions and answers