Nortel Norstar Voice Mail 4.0 FAX Installation Manual
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Nortel Norstar Voice Mail 4.0 FAX Installation Manual

Nortel Norstar Voice Mail 4.0 FAX Installation Manual

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Norstar Voice Mail 4.0 FAX

Installation Guide

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Summary of Contents for Nortel Norstar Voice Mail 4.0 FAX

  • Page 1: Installation Guide

    • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Norstar Voice Mail 4.0 FAX Installation Guide •...

  • Page 3: Table Of Contents

    Contents Regulatory information iii Repair facilities iv Chapter 1 Introduction to Norstar Voice Mail FAX 1 FAX overview 1 DFC overview 3 Specifications 3 Special tools 3 Precautions 4 Enabling the FAX software 4 Chapter 2 Installing the DFC on systems equipped with DVCs 5 Installation overview 6 Shutting down the Norstar Voice Mail system 6 Opening the NAM 7...
  • Page 4 FAX Installation Guide P0886634 Issue 1.0...

  • Page 5: Regulatory Information

    Regulatory information iii Regulatory information FCC Regulations This equipment complies with Part 68 Rules and Regulations of the FCC Regulations for direct connection to the public switched telephone network. DOC Regulations This equipment complies with CS-03 Rules and Regulations of the Canadian DOC Regulations for direct connection to the public switched telephone network.

  • Page 6: Repair Facilities

    iv Repair facilities Repair facilities In the event of equipment malfunction, all repairs must be performed by Northern Telecom or by one of its authorized dealers. In the USA: In Canada: Northern Telecom Inc. Northern Telecom Canada Ltd. Nashville Repair and Distribution Center 30 Norelco Drive 640 Massman Drive Weston, ON...

  • Page 7: Introduction To Norstar Voice Mail Fax

    Introduction to Norstar Voice Mail FAX Norstar Voice Mail FAX provides Norstar Voice Mail with fax functionality. This installation guide is intended for the installer of Norstar Voice Mail FAX and describes how the FAX option should be installed and prepared for operation. Norstar Voice Mail FAX can be installed on systems equipped with either a Media Services Base Interface Card (BIC) or Digital Voice Cards (DVC)s.
  • Page 8 2 Introduction to Norstar Voice Mail FAX Figure 1 FAX overview External fax machine External caller receives a fax from Fax-on-Demand Mailbox. Fax sent to office fax machine behind Norstar or to a Personal Mailbox. Personal Mailbox Other office receives a fax as part of a message.

  • Page 9: Dfc Overview

    Introduction to Norstar Voice Mail FAX 3 DFC overview The Digital Fax Card (DFC) is installed in an expansion bus slot on the Norstar Application Module (NAM) and supports four Fax Channels. There are no Time Compression Multiplexing (TCM) connections to the DFC. The DFC uses the Voice Channels on the Digital Voice Cards (DVCs) or BIC to connect the Fax Channels to fax machines or a call.

  • Page 10: Precautions

    4 Introduction to Norstar Voice Mail FAX Precautions Before installing or upgrading a DFC, you must take the following precautions: • Shut down the Norstar Voice Mail system —A shutdown procedure allows Norstar Voice Mail to perform all necessary shutdown activities before power is removed.

  • Page 11: Installing The Dfc On Systems Equipped With Dvcs

    Installing the DFC on systems equipped with DVCs Only one DFC can be installed in the Norstar Applications Module (NAM). The DFC connects to the DVCs through the PCM Expansion Bus (PEB) cable. This cable must be connected from the DFC to each DVC. The PEB cable connects the DFC to the DVC to share the ports connected to Norstar.

  • Page 12: Installation Overview

    6 Installing the DFC on systems equipped with DVCs Installation overview To add Norstar Voice Mail FAX to a system equipped with DVCs you must: • Set the DFC jumpers • Install the DFC • Connect the DFC to the DVCs with the PEB cable •...

  • Page 13: Opening The Nam

    Installing the DFC on systems equipped with DVCs 7 Opening the NAM 1. Warn customers that Norstar Voice Mail will be out of service while you are installing the FAX option. 2. Shutdown the Norstar Voice Mail system. Note: For information about performing a shutdown, refer to "Shutting down the Norstar Voice Mail system"...

  • Page 14: Installing The Dfc In The Nam

    8 Installing the DFC on systems equipped with DVCs Figure 4 Removing the front cover Installing the DFC in the NAM 1. Make sure you are wearing your antistatic grounding strap. Ground yourself by attaching one end of the grounding strap to your wrist and the other end to a grounded metal surface.
  • Page 15 Installing the DFC on systems equipped with DVCs 9 Figure 5 Locating the expansion bus slots on a NAM DFC - Slot 7 Figure 6 Locating the expansion bus slots on a NAM II DFC - Slot 8 P0886634 Issue 1.0 FAX Installation Guide...
  • Page 16 10 Installing the DFC on systems equipped with DVCs 3. Switch SW1 should be set according to the following table: Position 8 State 4. Switch SW2 should be set according to the following table: Position 2 State 5. Ensure there is a jumper on position 10 of the INTERRUPT. Note: The settings in these table are the default values and should be set properly when the board is received.

  • Page 17: Installing The Peb Cable

    Installing the DFC on systems equipped with DVCs 11 Installing the PEB Cable Figure 7 shows an example of how the PEB cable is installed on an earlier NAM. In this example, the Norstar Voice Mail module is equipped with four DVCs. The DFC is at the right end of the PEB “chain”...
  • Page 18 12 Installing the DFC on systems equipped with DVCs 1. Remove all DVCs from the NAM. 2. Remove the PEB terminator XRN2 from DVC 1. Refer to Figure 9 for the location of the PEB terminators. Figure 9 Digital Voice Card PEB connector PEB terminator XRN1...

  • Page 19: Enabling The Fax Software

    Installing the DFC on systems equipped with DVCs 13 Figure 11 Installing the PEB Cable PEB Connector Interrupt PEB Terminator 5. Insert the DVCs and connect the PEB cable to each card. Note: To ease installation, start with the DVC that is closest to the DFC and finish with the DVC farthest away.

  • Page 20: Adding A Digital Voice Card After Fax Is Installed

    14 Installing the DFC on systems equipped with DVCs 6. Close the module door. Note: To lock the door, turn the lock 90° clockwise until the screwdriver slot is horizontal. 7. Plug the power cord into the AC outlet. Adding a Digital Voice Card after FAX is installed After you have installed the FAX option on the NAM, the installation of another DVC requires a few extra steps.
  • Page 21 Installing the DFC on systems equipped with DVCs 15 12. Fold the PEB cable so it lies flat against the card edges. 13. Replace the front cover and close the module door. 14. Plug the power cord into the AC outlet. For a detailed description about installing a DVC, refer to the Norstar Applications Module II Installation and Maintenance Manual.
  • Page 22 16 Installing the DFC on systems equipped with DVCs FAX Installation Guide P0886634 Issue 1.0...

  • Page 23: Installing The Dfc On Systems Equipped With A Bic

    Installing the DFC on systems equipped with a BIC Only one DFC can be installed in the NAM. The DFC connects to the Media Services Bus Expansion Card (BEC) daughterboard attached to the Media Services Base Interface Card (BIC) through the PCM Expansion Bus (PEB) cable. This cable must be connected from the DFC to the BIC.

  • Page 24: Installation Overview

    18 Installing the DFC on systems equipped with a BIC Installation overview To add Norstar Voice Mail FAX to a system equipped with a BIC you must: • Remove the BIC from the NAM • Install the Media Services Bus Expansion Card (BEC) Type A on to the BIC •...

  • Page 25: Installing The Media Services Bus Expansion Card (Bec) On The Bic

    Installing the DFC on systems equipped with a BIC 19 Figure 13 Disconnecting the Serial Ports A and B and the keyboard/mouse connector Keyboard/mouse backplane connector Serial Port A Connector Serial Port B Connector Keyboard/mouse Connector 6. Locate the BIC and disconnect the fiber cable.The BIC is located in Slot 2 of the NAM II and in Slot 4 of the new NAM.
  • Page 26 20 Installing the DFC on systems equipped with a BIC 2. Place the BIC on a flat surface, with the components facing up. Refer to Figure 15 on page 21. Caution Failure to place the BIC on a flat surface may result in serious damage to the BIC.
  • Page 27 Installing the DFC on systems equipped with a BIC 21 Figure 15 BIC connection points Fiber connectors Female BEC daughterboard connection points Connection post screw hole posts PEC Slots (4) 7. Lightly press the BEC daughterboard down onto the female BEC daughterboard connectors on the BIC.

  • Page 28: Re-Installing The Bic In The Nam

    22 Installing the DFC on systems equipped with a BIC Re-installing the BIC in the NAM Before you begin to install the BIC, ensure you use an antistatic strap to ground yourself. To re-install the BIC: 1. Ground yourself by attaching one end of the grounding strap to your wrist and the other end to a grounded metal surface.
  • Page 29 Installing the DFC on systems equipped with a BIC 23 Figure 17 Re-installing the BIC in a new NAM Slot 4 5. Push the BIC straight back until it fits snugly in place. Ensure the edge connector is firmly inserted into the socket. 6.

  • Page 30: Installing The Dfc In The Nam

    24 Installing the DFC on systems equipped with a BIC Installing the DFC in the NAM 1. Ground yourself by attaching one end of the grounding strap to your wrist and the other end to a grounded metal surface. 2. If you have a NAM II, locate slot 8 on the expansion bus. If you have a new NAM, locate slot 1 on the expansion bus.
  • Page 31 Installing the DFC on systems equipped with a BIC 25 Note: The BIC must have a BEC daughterboard installed before it can be connected to the DFC. For instructions on installing the BEC daughterboard, refer to "Installing the Media Services Bus Expansion Card (BEC) on the BIC"...
  • Page 32 26 Installing the DFC on systems equipped with a BIC Figure 19 Connecting the BIC to the DFC DFC connector PEB Cable DFC in slot 1 BIC connector located on the BEC daughterboard BIC in slot 4 To connect the BIC to the DFC with the PEB cable: WARNING The microprocessor heat sink may be hot.

  • Page 33: Enabling The Fax Software

    Installing the DFC on systems equipped with a BIC 27 Enabling the FAX software The FAX option must be enabled after installing the DFC. After FAX capability has been added to Norstar Voice Mail, you can add or customize Fax Overflow and Fax-on-demand information. For more information about customizing the FAX software, refer to the Norstar Voice Mail FAX Set Up and Operation Guide.
  • Page 34 28 Installing the DFC on systems equipped with a BIC FAX Installation Guide P0886634 Issue 1.0...
  • Page 35 Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below.
  • Page 36 Fax to: Documentation User Comments Survey Nortel Product Training and Documentation 1-972-684-8699 Please circle the most appropriate number on the scale for each question. Overall, are you satisfied with this document? Is it easy to find information in this document?

  • Page 37: P0886634 Issue

    1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Northern Telecom. P0886634 Issue 1.0 Printed in Canada...

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