HP StorageWorks XP10000 - Disk Array Owner's Manual page 34

Item Description
If the system is set up for remote support, HP XP Continuous Track reports the SIMs to STC through
a dedicated dialup connection.SIMs are classified according to severity: service, moderate,
serious, or acute. Service and moderate levels do not require immediate attention and are
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addressed during routine maintenance. These failures are often corrected before the failure
becomes apparent. Serious and acute levels are reported immediately to STC to ensure that the
problem is addressed as soon as possible.
34 HP XP10000 Troubleshooting