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PipeRider® Cable Modem User's Guide
Troubleshooting
Problem: Cannot connect to the Internet
1.
Verify all cables are securely connected to cable modem, computer, and power source. If the power outlet is
controlled by a switch, make sure the switch is turned ON. (The PipeRider cable modem should be installed
and operated using the cables and power supply provided with the modem. Ericsson does not guarantee
performance with any other cables, cable extensions, or power supplies.)
2.
If you subscribe to cable TV, check to see if you are receiving a TV signal. If not, this indicates that you are
not receiving signals through the cable. Report the problem to your Service Provider.
3.
Confirm that your local
supports two-way cable modem access.
4.
Perform a reset by unplugging the modem, waiting for at least 10 seconds, and then plugging it back in.
5.
The LEDs on the top of the PipeRider cable modem may help you narrow down the cause of the problem. It is
recommended that you familiarize yourself with the function of the
operational states
of the modem. After the modem has completed the
the LED conditions in the table below for troubleshooting assistance.
LED
Power
Power
Computer
Link
Computer
Link
Cable
Link
Cable
Link
Cable
Link
PipeLock
If you are using a USB connection:
6.
Verify that the latest USB drivers are loaded on your computer. Refer to the
details.
If the USB connection to the cable modem has never worked, there is a chance that your computer did
not properly detect the cable modem during installation. Restarting your system as described below
may allow the computer to detect the modem:
Perform a normal shutdown of your computer.
When it is safe to do so, turn the computer off.
After waiting at least 15 seconds, turn the computer back on.
Service Provider
has established an Internet account for you, and that your provider
LED Condition
Check power cable connection to
OFF
modem and power source
Unplug modem, wait at least 10
Slow Blinking
seconds, plug modem back in
Check cable connection between
OFF
modem and computer
Slow Blinking, in
Unplug modem, wait at least 10
unison with Power
seconds, plug modem back in
LED
Check cable connection between
OFF
modem and cable jack
Slow Blinking, in
Unplug modem, wait at least 10
unison with Power
seconds, plug modem back in
LED
Slow Blinking, Power
Contact service provider; your
LED is ON
access may have been restricted
PipeLock is ON, blocking Internet
traffic. To turn PipeLock OFF,
ON
press PipeLock button until
PipeLock LED is OFF.
HM200c/HM201c
PipeRider LEDs
initialization
Corrective action
and the various
phase, you can refer to
USB Installation
section for
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