Warranty Information - Bosch SHX5ER55UC Operating Instructions Manual

Warranty Information
What this Warranty Covers & Who it Applies to: The limited warranty provided by BSH Home Appliances ("Bosch") in this Statement of Lim-
ited Product Warranty applies only to Bosch dishwashers ("Product") sold to you, the first using purchaser, provided that the Product was pur-
chased: (1) for your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes; (2)
new at retail (not a display, "as is", or previously returned model), and not for resale, or commercial use; and (3) within the United States or
Canada, and has at all times remained within the country of original purchase. The warranties stated herein apply only to the first purchaser of
the Product and are not transferable.
• Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for Bosch to notify
you in the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts= Bosch warrants that the Product is free from defects in materials and workmanship for a period of three hun-
dred sixty five (365) days from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled,
tolled, extended, or suspended, for any reason whatsoever. Labor and shipping costs are included in this basic coverage.
Extended Limited Warranty= Bosch also provides these additional limited warranties:
• 2 Year Limited Warranty: Bosch will repair or replace any component that proves to be defective in materials or workmanship (excludes
labor charges).
• 5 Year Limited Warranty on Electronics: Bosch will repair or replace any Bosch microprocessor or printed circuit board if it proves to be defec-
tive in materials or workmanship (excludes labor charges).
• 5 Year Limited Warranty on Dish Racks: Bosch will replace the upper or lower dish rack (excluding rack components), if the rack proves defec-
tive in materials or workmanship (excludes labor charges).
• Lifetime Warranty against Stainless Steel Rust Through: Bosch will replace your dishwasher with the same model or a current model that is
substantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges).
• Bosch will replace the stainless steel door if the door should rust through (excludes labor charges).
The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy= During this warranty period, Bosch or one of its authorized service providers will repair your Prod-
uct without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in mate-
rials or workmanship. If reasonable attempts to repair the Product have been made without success, then Bosch will replace your Product
(upgraded models may be available to you, in Bosch's sole discretion, for an additional charge). All removed parts and components shall
become the property of Bosch at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of
this warranty and this warranty shall not be extended with respect to such parts. Bosch's sole liability and responsibility hereunder is to repair
manufacturer-defective Product only, using a Bosch-authorized service provider during normal business hours. For safety and property damage
concerns, Bosch highly recommends that you do not attempt to repair the Product yourself, or use an unauthorized servicer; Bosch will have no
responsibility or liability for repairs or work performed by a non-authorized servicer. If you choose to have someone other than an authorized
service provider work on your Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are
those persons or companies that have been specially trained on Bosch products, and who possess, in Bosch's opinion, a superior reputation for
customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of
Bosch). Notwithstanding the foregoing, Bosch will not incur any liability, or have responsibility, for the Product if it is located in a remote area
(more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, sur-
roundings, or environment; in any such event, if you request, Bosch would still pay for labor and parts and ship the parts to the nearest autho-
rized service provider, but you would still be fully liable and responsible for any travel time or other special charges by the service company,
assuming they agree to make the service call.
Out of Warranty Product= Bosch is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro-rates,
or Product replacement, once this warranty has expired.
Warranty Exclusions= The warranty coverage described herein excludes all defects or damage that are not the direct fault of Bosch, including
without limitation, one or more of the following: (1) use of the Product in anything other than its normal, customary and intended manner
(including without limitation, any form of commercial use, use or storage of an indoor product outdoors, use of the Product in conjunction with
air or water-going vessels); (2) any party's willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to
maintain, improper or negligent installation, tampering, failure to follow operating instructions, mishandling, unauthorized service (including
self-performed "fixing" or exploration of the appliance's internal workings); (3) adjustment, alteration or modification of any kind; (4) a failure
to comply with any applicable state, local, city, or county electrical, plumbing and/or building codes, regulations, or laws, including failure to
install the product in strict conformity with local fire and building codes and regulations; (5) ordinary wear and tear, spills of food, liquid,
grease accumulations, or other substances that accumulate on, in, or around the Product; and (6) any external, elemental and/or environmental
forces and factors, including without limitation, rain, wind, sand, floods, fires, mud slides, freezing temperatures, excessive moisture or
extended exposure to humidity, lightning, power surges, structural failures surrounding the appliance, and acts of God. In no event shall Bosch
have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or
objects around the Product. Also excluded from this warranty are scratches, nicks, minor dents, and cosmetic damages on external surfaces
and exposed parts; Products on which the serial numbers have been altered, defaced, or removed; service visits to teach you how to use the
Product, or visits where there is nothing wrong with the Product; correction of installation problems (you are solely responsible for any struc-
ture and setting for the Product, including all electrical, plumbing or other connecting facilities, for proper foundation/flooring, and for any
alterations including without limitation cabinetry, walls, floors, shelving, etc.); and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE
CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL
OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFEC-
TIVE. IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/
OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT
MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY BOSCH, OR OTHER-
WISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No attempt
to alter, modify or amend this warranty shall be effective unless authorized in writing by an officer of BSH.
How to Obtain Warranty Service: TO OBTAIN WARRANTY SERVICE FOR YOUR PRODUCT, YOU SHOULD CONTACT THE NEAREST BOSCH
AUTHORIZED SERVICE CENTER, OR CALL 800-944-2904.
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