Xerox DocuPrint 92C IPS Troubleshooting Manual
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Xerox DocuPrint 92C IPS Troubleshooting Manual

Xerox DocuPrint 92C IPS Troubleshooting Manual

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Xerox DocuPrint 92C IPS

Troubleshooting Guide

Version 7.1
August 2000
721P89160

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Summary of Contents for Xerox DocuPrint 92C IPS

  • Page 1: Troubleshooting Guide

    Xerox DocuPrint 92C IPS Troubleshooting Guide Version 7.1 August 2000 721P89160...
  • Page 2 Printing Systems Documentation and Education 701 South Aviation Boulevard, ESM1-058 El Segundo, CA 90245 © 1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or...
  • Page 3 The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool. DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS.
  • Page 4 Operation safety Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards. Please observe the following precautions to ensure your continued safety.

  • Page 5: Table Of Contents

    Clearing stacker tray paper jams (dual stacker) 2-23 Clearing stitcher/stacker paper jams (areas A and B) 2-24 Clearing bypass transport paper jams 2-25 Adjusting dual stacker tray scuffer arms 2-26 3. Correcting stacker problems XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 6 TABLE OF CONTENTS 4. System unresponsive Index INDEX-1 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 7: Index

    About this guide This guide is designed for Xerox DocuPrint 92C IPS operators whose job consists of the routine operation of one of these systems. Users should have an understanding of Printer Controller operations.
  • Page 8 <ENTER> (for example, enter y). • Italics — Document and library names are shown in italics (for example, the Xerox DocuPrint 92C IPS Troubleshooting Guide). • Capitalization of graphical user interface (GUI) window titles matches the titles as they appear on the screen. In cases where a window does not have a title, it is referenced using all lower case.
  • Page 9 This document is part of the Xerox DocuPrint IPS publication set. Xerox documents Following is a list of all Xerox DocuPrint IPS documents. For a complete list and description of available Xerox documentation, refer to the Xerox Customer Documentation Catalog (publication number 610P17517), or call your service representative.
  • Page 10 INTRODUCTION XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 11: Information To Have On Hand When Calling For Service

    — Previous conditions under which the application has printed properly. Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 12: Preparing Your System For Remote Service

    5. When the service is complete, disable the modem (see “Disabling your modem” section later in this chapter). 6. Place the system back online. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 13: Enabling Your Modem

    Disable your modem at the graphical user interface following these steps: 1. Select the Configuration pull-down menu of the IPS main window. 2. Select the Modem Enable/Disable menu item. 3. At the Modem Enable/Disable window, select Disabled, then click Apply. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 14 CALLING FOR SERVICE XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 15 Paper jams and misfeeds can be greatly reduced or eliminated if you use the correct type of paper under the right conditions. Refer to Helpful Facts About Paper for information on paper selection and care. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 16: Clearing A Feeder Tray Fault

    2. Press the Tray Unlock button on the front left of the paper tray. 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 17 7. Slide the tray back into the printer until the tray latches and press the Continue button to resume printing. 8. Discard any pages sent to the sample tray or unused stacker tray when the paper jam was detected. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 18 1. Clear any misfeeds that have occurred, but do not latch the paper feeder assembly. If necessary, unlatch it by pressing down on the bright green lever on the right side of the paper tray. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 19 3. Latch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the printer. Operate the system as usual. If you continue to experience misfeeds, place a service call. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 20 The two illustrations below show the areas along the paper path in which jams may occur. Figure 2-1. Areas along the simplex paper path Figure 2-2. Areas along the duplex paper path XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 21 • The graphic display shows the location of the jams and the doors you must open to access them. Figure 2-3. Message and graphic displays on printer control console Message display Graphic display XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 22 Each handle, lever, or knob you use to clear a paper jam is bright green and marked with an arrow indicating the direction it moves. When a paper jam occurs in the printer, clear only the area or areas indicated by the message and graphic displays. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 23: Job Recovery

    Note that an actual printer cannot have both a dual stacker and a stitcher/stacker. Figure 2-5. Overview of all printer jam areas XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 24: Clearing Paper Jams From Areas 1 And 1A

    To clear paper jams from areas 1 and 1A: 1. Open the middle door and locate area 1. Area 1 2. Remove and discard any paper you find in the areas indicated. Area 1 3. Close the door. 2-10 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 25 4. Open the high-capacity feeder front door and locate area 1A. Area 1A 5. Remove and discard any paper you find in the area 1A. 6. Close the door and press Continue to resume printing. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-11...

  • Page 26: Clearing Paper Jams From Areas 2 And 2A

    2. Lift the three green handles one by one. Each time you lift a handle, remove and discard any paper you find beneath the open section. 3. Lower the handles and close the door. 2-12 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 27 4. Open the high-capacity feeder front door and locate area 2A. 5. Lift the green handle. Remove and discard any paper you find in this area. 6. Lower the handle, close the door, and press the Continue button to resume printing. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-13...

  • Page 28: Clearing Paper Jams From Area 3

    These sheets are sent to the top tray and should be discarded. You are not charged for these sheets. 2-14 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 29: Clearing Paper Jams From Area 4

    Warning: Take care not to touch any parts in this area. They may be hot enough to cause burns. Ä XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-15...
  • Page 30 6. Push down on the green release latch, and slide the fuser unit back into the printer until it latches into the closed position. 7. Close the doors (left one first) and press the Continue button to resume printing. 2-16 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 31: Clearing Paper Jams From Area 5

    2. If paper is caught in the rollers between areas 4 and 5, first turn the green knob in the direction of the arrow marked on it. This ensures that the paper has completely moved into area 5, where you can remove it without tearing it. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-17...
  • Page 32 3. Push and hold the green handle to the left (in the direction of the arrow marked on it). Remove and discard any paper you find there. 4. Release the green handle. 5. Close the door and press the Continue button to resume printing. 2-18 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 33: Clearing Paper Jams From Areas 6 And 6A

    If the printer control console message display also indicates a problem in the output module, remove and discard those sheets as well. 5. Close the top covers and press the Continue button to resume printing. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-19...

  • Page 34: Clearing Paper Jams From Area 7

    3. Remove and discard any paper in the duplex tray. 4. Return the set separator to its upright position. 5. Close the door and press the Continue button to resume printing. 2-20 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 35: Clearing Paper Jams From Area 8

    1. Open the top cover of the output module, as indicated on the graphic display of the printer control console. 2. Remove and discard any paper you find in this area. 3. Lower the lid and press the Continue button to resume printing. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-21...

  • Page 36: Clearing Paper Jams From Area 9

    3. Return the handle to its original position and close the door. 4. Press the Continue button to resume printing. 2-22 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 37: Clearing Stitcher/Stacker Paper Jams (Areas A And B)

    You put the set in the stacker tray because the system has counted it as completed. 6. Close the side and top covers. 7. Press the Continue button to resume printing. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-23...

  • Page 38: Clearing Bypass Transport Paper Jams

    6. Push the cover back to the left and close it tightly. The cover snaps shut. 7. Press the Continue button on the printer control console to resume printing. 8. Discard any sheets sent to the sample tray when the jam was detected. 2-24 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...

  • Page 39: Adjusting Dual Stacker Tray Scuffer Arms

    3. Discard any pages sent to the sample tray or to a stacker tray when the jam was detected. 4. Press the Continue button on the printer control console to resume printing. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-25...
  • Page 40 CLEARING PAPER MISFEEDS AND JAMS 2-26 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 41 (Refer to “Clearing paper misfeeds and jams” chapter in this guide.) If the weights are bolted in place, ask your service representative to adjust them. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 42 CORRECTING STACKER PROBLEMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 43 3. Reboot the Sun workstation. button. Caution: Do not power off the Sun workstation to reboot it. Use the rebooting procedure described in the Xerox DocuPrint 92C IPS Guide to Configuring and Managing the System. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 44 The following message System does not recognize Start your system and set trays in NPS mode. appears on the User Interface the NPS mode. of a dual mode system: Media Definition Conflict XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 45 Hold down the right mouse button to display the workspace pull-down menu. Select Restart. A confirmation prompt window appears. Select Restart again from the confirmation prompt window. 4. Restart the printer at the host. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 46 SYSTEM UNRESPONSIVE XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 47 3, 2-14 area 4, 2-15–2-16 area 5, 2-17–2-18 error condition, restarting printer, 4-3 area 7, 2-20 area 8, 2-21 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE INDEX-1...
  • Page 48 1-3 remote service, 1-2 stacker tray, clearing paper jams, 2-25 stitcher/stacker problems, 3-1 tray, clearing paper jams (areas A and B), 2-23 system unresponsive, 4-1 Tray Unlock button, 2-2 Wire Percentage indicator, 3-1 INDEX-2 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE...
  • Page 49 ../../../IPS & LPS Graphics/DPC0010A.CGM iii ../../../IPS & LPS Graphics/70 -- modem.TIF @ 83 dpi 1-3 ../../../IPS & LPS Graphics/dpc0087a.cgm 2-2 ../../../IPS & LPS Graphics/DPC0088A.CGM 2-3 ../../../IPS & LPS Graphics/DPC0089A.CGM 2-3 ../../../IPS & LPS Graphics/DPC0090A.CGM 2-4 ../../../IPS & LPS Graphics/DPC0091A.CGM 2-5 ../../../IPS &...

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