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Xerox DocuPrint 92C NPS Maintenance Guidance

Network printer series guide to performing routine maintenance
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Download this manual See also: Troubleshooting Manual, Configuration Manual
Xerox DocuPrint Network Printer Series
Guide to Performing Routine Maintenance
for Model 92C NPS
Version 7.1
August 2000
721P87431

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Summary of Contents for Xerox DocuPrint 92C NPS

  • Page 1 Xerox DocuPrint Network Printer Series Guide to Performing Routine Maintenance for Model 92C NPS Version 7.1 August 2000 721P87431...
  • Page 2 Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.

  • Page 3: Laser Safety

    The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool. DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS.
  • Page 4 • Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. • Never move either the printer or the Printer Controller without first contacting Xerox for approval.

  • Page 5: Table Of Contents

    Storing the cart and CCU 6. Waste containers Checking and replacing the developer waste container Checking and replacing the dry ink waste container for 92C XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE Contents Conventions Guidelines for loading paper...
  • Page 6 Cleaning the 4mm cartridge tape drive 9. Maintenance and support services Xerox Customer Services Support Center Xerox Documentation and Software Services Xerox Font Center Operator Training Xerox Customer Education Reporting billing meters Index XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE INDEX-1...

  • Page 7: Stitcher Wire

    About this guide Contents XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE The Xerox DocuPrint Network Printer Series, Guide to Performing Routine Maintenance for 92C NPS, describes how to perform basic maintenance on the Xerox DocuPrint 92C NPS. This guide is designed for operators whose job consists of operating...
  • Page 8 Note: Notes are hints that help you perform a task or understand the text. Caution: Cautions alert you to an action that could damage hardware or software. Warning: Warnings alert you to conditions that may affect the safety of people. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 9 Related publications XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance...
  • Page 10 INTRODUCTION XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 11: Feeder Trays

    Checking and loading feeder trays Loading feeder trays XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE This chapter shows the steps needed to load and check feeder trays on the DocuPrint printer, and explains what actions are necessary if paper stock is changed.

  • Page 12: Guidelines For Loading Paper

    1. If the Ready To Open indicator on the feeder tray door is not lit, press the Tray Unlock button and wait for the tray to descend and the Ready To Open indicator light before opening the tray. Ready to Open Indicator Tray Unlock button XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 13 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 2. Lift and pull on the bar along the top of the feeder tray. Slide the tray all the way out for best access and ease of loading. 3. Press the green lever down to unlatch the paper feeder assembly.
  • Page 14 7. Load paper, following the instructions at the front of the feeder tray and carefully positioning the paper in the right-front corner of the tray. 8. Pull the length guide forward to touch the back of the paper stack. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 15 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 9. Latch the paper feeder assembly by pressing the green dot next to the green release lever until the assembly clicks into position. 10. Slide the tray into the printer until it latches. The tray rises automatically into position.
  • Page 16 FEEDER TRAYS XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 17: Output Trays

    Checking and unloading dual stacker trays XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE Your print jobs are sent to printer output trays, which you must unload. You can unload each of the output trays while the system is printing.
  • Page 18 To unload each dual stacker tray, raise the scuffer arm and remove the printed pages. Scuffer arm Tray Full indicators Note: When both trays are full, you must empty at least one tray before you can resume printing. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 19: Checking And Unloading The Stitcher/Stacker Tray

    Checking and unloading the stitcher/stacker tray Unloading the stitcher/stacker tray XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE An electronic counter in the stitcher/stacker keeps track of the number of sheets printed and the number of stapled sets produced.

  • Page 20: Checking And Unloading Sample Tray

    Note: The sample tray can receive waste sheets purged after a paper jam. Always clear the sample tray after clearing a jam to prevent waste sheets from being confused with good sheets. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 21: Stitcher Wire

    XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE The Wire Percentage indicator is located on the printer control console of systems configured with a stitcher/stacker. The indicator displays approximate percentage of stitcher wire remaining on the spool. Your service representative can set the display to flash at a predetermined percentage as a warning that you are running low on stitcher wire.
  • Page 22 To continue printing without replacing the wire, press the Continue button. The document is then printed with out being stapled. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 23: Adding Fuser Lubricant

    Adding fuser lubricant XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 4Fuser lubricant and pressure This chapter describes how to add fuser lubricant and how to replace the pressure roll wiper on your system. The fuser uses heat to fuse the print image to the paper. It is critical that the fuser be kept lubricated with fuser lubricant and that its reservoir be kept full.
  • Page 24 Caution: The orange float that indicates the lubricant level may stick to the reservoir wall. Be careful not to overfill the reservoir or an overflow of lubricant may occur. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE Ä...
  • Page 25 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE FUSER LUBRICANT AND PRESSURE ROLL WIPER 7. Open a tube of fuser lubricant and cut the pointed spout diagonally. Carefully squeeze the lubricant into the reservoir until the orange float reaches the top (C), or until you see the oil reach the top edge below the fuser cap.

  • Page 26: Replacing The Pressure Roll Wiper

    2. Open the printer doors and locate the fuser drawer. 3. Move the green lever (A) counter-clockwise, grasp the green handle on the fuser drawer, (B) and pull it out until it stops. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 27 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE FUSER LUBRICANT AND PRESSURE ROLL WIPER 4. Determine if the fuser is cool. Place your hand approximately 1 inch (25 mm) above the fuser area. If you feel heat, STOP, leave the fuser drawer out, and wait for the fuser to cool.
  • Page 28 9. Rotate the pressure roll while wiping the dirt off with a clean cloth. Discard the cloth in the trash receptacle when you are finished. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 29 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE FUSER LUBRICANT AND PRESSURE ROLL WIPER 10. Carefully place the new drip pad in the drip pan. 11. Insert the short rod in the upper loop of the new wiper. 12. Insert the long rod through the drip pan and the lower loop of the new wiper.
  • Page 30 16. Close the fuser drawer by pressing down on the green latch (A), and push the fuser drawer in until it latches in place. 17. Close the printer doors and power on the printer. 18. Wash your hands to remove any fuser lubricant. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 31: Adding Dry Ink

    Adding dry ink XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE Dry ink is the black or colored powder that forms the image on the printed page. This chapter describes the procedure for adding dry ink to the printer. This chapter also describes the procedure to change the Customer Changeable Unit (CCU) that allows additional colors to be used.
  • Page 32 3. Pull the empty dry ink bottle toward you until it stops. Caution: If there is still dry ink in the bottle, the ink may spill as you move the bottle back onto its lid. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 33 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 4. Remove the empty bottle and discard it. 5. Shake the new ink bottle at least ten rotations, taking care to support the bottle cap. It is important that you mix the contents thoroughly by allowing the material inside the bottle to fall and settle toward the cap at each rotation.
  • Page 34 If this does not remove the ink, immediately launder with detergent and cold water. Tell dry cleaners that the spot is dry ink for a printer so they do not use a solvent that sets the stain. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 35: Exchanging Customer Changeable Units (Ccus)

    Exchanging Customer Changeable Units (CCUs) Removing the CCU XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE You need to exchange the currently loaded CCU in either of the following situations: • A print job requires another colored dry ink to be loaded. When a document is in the color housing wait state, change the housing unless you decide to cancel the job.
  • Page 36 4. Push the cart up to the printer, lining up the gold knob on the cart with the gold recess on the printer inner cover. 5. Push the cart firmly against the printer until you can feel the two latch together. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 37 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 6. Push down firmly on the cart pedal until you hear or feel the pedal catch. The pedal should stay locked down. The pallet within the cart is raised. 7. Turn the backup roller handle clockwise for a quarter turn to an upright position.
  • Page 38 INKS 8. Turn the CCU handle clockwise for a quarter turn. 9. Using the CCU handle, pull the CCU out of the printer until it is completely in the cart. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 39 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 10. Push down firmly on the cart pedal until you hear or feel a click. The pallet, which now contains the CCU, is lowered into the cart. If the pallet does not move, check that the CCU is all the way out of the printer and push down on the pedal again.

  • Page 40: Inserting A Ccu

    5. Using the CCU handle, firmly push the CCU into the printer. 6. Turn the gold CCU handle counterclockwise for a quarter turn. If it does not turn, check that the CCU is firmly seated in the printer. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 41: Storing The Cart And Ccu

    Storing the cart and CCU XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 7. Turn the backup roller handle counterclockwise for a quarter turn. 8. Push down firmly on the cart pedal until you hear or feel a click.
  • Page 42 INKS 5-12 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 43: Waste Containers

    Checking and replacing the developer waste container XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 6Waste containers The waste containers in the 92C NPS collect dry ink and developer after it has been used by the printer. When a container becomes full, it must be replaced, or the printer eventually stops printing.
  • Page 44 Note that a full container weighs approximately 8 pounds/3.6 kg. 4. Use the cap from the new container to recap the old container. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 45: Checking And Replacing The Dry Ink Waste Container For 92C

    Checking and replacing the dry ink waste container for 92C XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 5. Discard the waste material and container according to the instructions on the label. 6. Grasp the new, empty container with both hands, one hand on the handle and one on the container tab.
  • Page 46 After the waste container is removed, the message DRY INK WASTE CONTAINER NOT PRESENT displays on the printer control console, and the printer remains idle until a new container is inserted. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 47 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 5. Remove the cap from the new dry ink waste container. 6. Align the waste container with the support guides and slide the container into the storage compartment, gently lifting it up and over the ridge.
  • Page 48 WASTE CONTAINERS XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 49: Bypass Transport

    XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 7Bypass transport The bypass transport is installed in tray 1 of the dual stacker on the DocuPrint 92C printer. This chapter describes how to remove and install the bypass transport. Figure 7-1.

  • Page 50: Removing The Bypass Transport

    3. Unplug the two cables from the rear of the bypass transport. 4. Open the front cover of the bypass transport and unlock the transport by turning the green handle counterclockwise one quarter turn. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 51 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 5. Grasp the recessed handles on the front and rear of the bypass transport and slide the transport out of the tray toward the front of the printer. 6. Place the transport in its storage location.

  • Page 52: Installing The Bypass Transport

    3. Lift the bypass transport assembly by the front and rear recessed handles and slide it into stacker tray 1 as far as it will XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...
  • Page 53 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 4. Open the front cover of the bypass transport and lock the transport by turning the green handle clockwise one quarter turn. (You will feel some resistance.) 5. From the rear of the dual stacker module, plug the two cables into the rear of the bypass transport.
  • Page 54 BYPASS TRANSPORT XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 55: Cleaning

    Cleaning the keyboard, monitor, and the exterior of the Printer Controller XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE This chapter describes the cleaning tasks you need to perform regularly on the DocuPrint printer. Clean the exterior surfaces of your Printer Controller, including monitor and keyboard, as required.

  • Page 56: Cleaning The 4Mm Cartridge Tape Drive

    Press the unload button to eject the cleaning cartridge and discard it. 3. Remove the cleaning cartridge after it is automatically ejected following the cleaning cycle. You can use the cartridge tape drive immediately after cleaning. XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 57: Maintenance And Support Services

    Xerox Customer Services Support Center XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 9Maintenance and support This chapter provides information on the services Xerox provides to help you keep your DocuPrint printer running efficiently. It describes the services available to you and how to take advantage of these services.

  • Page 58: Xerox Documentation And Software Services

    You can also order on the web: www.xdss.com The Xerox Font Center (or your local Xerox operating company) can send you samples and catalogs of the fonts available for your printer. To receive font samples, obtain price information, obtain technical support, or order licensed or custom fonts, call: 1-800-445-FONT (3668) between 6:00 a.m.

  • Page 59: Xerox Customer Education

    To do this, you need the serial number for your system. The serial number is located behind the narrow door to the far left, on the front of the printer. If you are reporting meters for other Xerox printers during the same call, make sure you have the serial number available for each one before calling.
  • Page 60 MAINTENANCE AND SUPPORT SERVICES XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

  • Page 61: Operator Training

    5-11 dry ink waste container replacing for Starlight, 6-3–6-5 dual stacker trays, unloading, 2-1 electronic counter, 2-3 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE feeder trays, 1-1 fuser agent, adding, 4-1–4-4 hotlines ozone information, iii safety, iv input trays, loading, 1-1–1-5...

  • Page 62: Xerox Customer Services Support Center

    Wire Percentage indicator, 3-1 Xerox Customer Education, 9-3 Xerox Customer Service Support Center, 9-1 Xerox Documentation and Software Services (XDSS), 9-2 Xerox Font Center, 9-2 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE...

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