Chapter 5 Troubleshooting; Identifying Your System - Epson Printer User Manual

Chapter 5
Troubleshooting
If you have any problems as you setup and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.
The troubleshooting suggestions in this chapter are organized
in general categories, such as "The computer will not start."
Within each category, a more specific problem is described
with possible solutions.
If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection. See
"Where to Get Help" in the Introduction of this manual for
instructions.

Identifying Your System

When you request technical assistance, be ready to provide the
serial number of your computer, its system BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
Troubleshooting 5-1