Epson 5000/5500 User Manual page 106

Continuous paper does not feed properly.
When you
l
tractor
does not feed the
The PAUSE light is on. Press the PAUSE button.
When you send data or press the LOAD/EJECT button, the platen
l
rotates, but the
The paper-release lever is in the wrong position. Move the
paper-release lever to the push-tractor position.
The paper has come off the push tractor. Reattach the paper
to the push tractor.
feeding
Paper
l
Check that the paper-release lever is in the correct position.
Make sure the paper supply is not obstructed by a cable or
some other object.
Make sure that your paper supply is positioned within
1 meter (3.28 feet) of the printer.
The position of your paper supply may be preventing it
from feeding straight.
Check that the holes on the sides of the paper are aligned
with each other. Also, make sure the sprocket units are
locked and their covers are closed.
Check that the paper-thickness lever is set correctly for the
paper you are using. See page 2-23.
Check that the paper size and thickness is within the
specified range. See page 7-4.
The paper does not eject properly.
l
The page is too long. Tear off the paper and remove it from
the printer. Only use paper that is within the specified length
range. See page 7-4.
send
data, the platen does not rotate and the push
paper.
push
tractor does not feed the paper.
crooked
is
or the paper jams.
Paper Handling
Troubleshooting 6-9