Customer Support - McCulloch MC1246 Instruction Manual

PROBLEM
Unit fails to steam. Heating
Indicator Light does not
illuminate.
Heating Indicator Light does
illuminate, but unit fails to steam.
Steam output is weak or
intermittent.
Excessive gurgling in Steam Hose
and Main Nozzle / water drips
from Nozzle.
For problems with your Portable Power Steam Cleaner, please refer to the troubleshooting solutions
located above. Additional inquiries should be directed to our Customer Support services through our
Web site, www.TopInnovations.com, on the Service Request Web page.
If you do not have internet access, you may also contact our Customer Support Department by
telephone, at (800) 711-6617 or (816) 584-9700.
NOTE: In order for our customer service representatives to help you as quickly and efficiently
as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Product Serial Number
14
T
ROUBLESHOOTING
POSSIBLE CAUSE
Unit is not plugged in.
Household Circuit Breaker /
Ground Fault Interrupter has
tripped or blown a fuse.
Mineral build-up in unit.
Unit may be suffering from
internal mechanical problems.
Mineral build-up in unit.
Water condensation in Steam
Hose.
Boiler has been over-filled.

CUSTOMER SUPPORT

Top Innovations, Inc.
& C
USTOMER
SOLUTION
Plug electrical cord into outlet.
Reset Circuit Breaker / Ground
Fault Interrupter, or replace fuse.
If you need assistance, contact a
licensed electrician.
Follow Removing Mineral
Build-Up procedure on page 13
of this manual.
Unplug unit and contact Customer
Support Department for repair /
replacement assistance.
It is normal for unit to periodically
stop steaming for a few seconds.
If steam stays off for longer
periods, follow Removing
Mineral Build-Up procedure on
page 13 of this manual.
Some gurgling is a natural effect
of steaming process. For
excessive gurgling or dripping
water, point Main Nozzle towards
ground and shake to remove
excess water droplets.
Empty some water out of Boiler,
so that it contains no more than
33 oz. of water.
S
UPPORT