Technical Support (Faq) - Envision EN-5100e User Manual

Problem
Power LED is not ON
No Plug & Play
Picture is fuzzy
Picture bounces or a
wave pattern is
present in the picture
Power LED is ON
(green or orange light
is ON) but there is no
video or picture.
Dead Pixel Criteria
Missing one of the
primary colors (RED,
GREEN, or BLUE)
EN-5100e

Technical Support (FAQ)

• Make sure the power button is ON.
• Make sure the power cord is properly connected to a grounded power outlet
and to the monitor.
• Confirm that your computer is Plug & Play compatible.
• Confirm that your video card is Plug & Play compatible.
• Inspect the video cable and make sure that none of the pins are bent.
• Make sure the Envision monitor drivers are installed.
(ENVISION monitor drivers are available at: www.ENVISIONmonitor.com)
• Adjust the Contrast and Brightness settings.
• Move electrical devices away from the monitor. They may be causing
electrical interference.
• Press a key on the keyboard or wiggle the mouse to re-activate the monitor.
• Make sure the video cable is properly connected to the computer.
• Inspect the video cable and make sure none of the pins are bent.
• Make sure your computer is operating correctly by pressing the CAPS LOCK
key and observing whether the CAPS LOCK light turns ON or OFF.
• In order to provide the highest performing products, EPI has set the following
limits as to the maximum allowable number of bad pixels:
4 Bright Sub-pixels or 4 Dark Sub-pixels or combination of 6 Dark & Bright.
The panel used on this product has a total of 2,359,296 sub-pixels. So even
the maximum allowed of 6 bad sub-pixels would only amount to a very small
0.00025% of the total sub-pixels.
• Inspect the video cable and make sure that none of the pins are bent.
• Make sure the video cable is properly connected to the computer.
Possible Solution
12
EN-5100e
31MY02