Cal Spas LTR20111000 Owner's Manual page 52

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Manufacturer Warranty
Spa covers and stereo systems are delivered with their
own manufacturer's warranty. For more information,
see their warranties in the owner's information package
that was delivered with your spa.
Electronic component warranty is extended through
the manufacturer of the product including, but not
limited to: stereos, UV water sanitizer components,
etc.
Authorized Repairs and Service
The factory authorized selling dealer is responsible for
performing all necessary repairs. To obtain service,
contact the selling dealer.
If the consumer is unable to obtain satisfactory
customer service from the selling dealer, written
notification must be given to the LMS Customer
Relations Department within 30 days of the reported
failure.
Warranty Performance
In the event of repairs or replacement of components
under warranty, shipping costs are the responsibility
of the spa owner. There will be no charge for parts
or labor on a covered item. Cost of labor is based on
flat rate schedule determined by LMS and distributed
to dealers.
The LMS service agent may assess a reasonable travel
or mileage charge per service call, which may include
diagnostic time.
If LMS determines that repair of a covered item is not
feasible, LMS reserves the right to replace the defective
merchandise with merchandise equivalent or equal in
value to the original merchandise.
In the event of warranty product replacement requiring
a returned goods authorization (RGA), all removal,
replacement, installation and shipping costs are the
responsibility of the spa owner.
Proration of Warranty
Units determined by the Company to be non-repairable
will be replaced on a prorated basis with the same
or a comparable unit. The user will be charged one
percent of the current retail cost for each full month
of ownership from the date of purchase through the
date failure is determined to be non-repairable. This
charge will be waived during the first twelve months
of ownership.
Acts That Will Void This Warranty
This warranty is void if the spa has been subject to
negligence, alteration, misuse, abuse, repairs by
www.calspas.com
non-LMS authorized personnel, incorrect electrical
installation, installation by unqualified personnel,
installation without a permit if required by local codes,
installation of any component other than by the
manufacturer, acts of God (including, but not limited
to, acts of nature and surrounding environments), and
any other cases beyond the control of LMS.
Examples of common acts invalidating this warranty
include, but are not limited to:
• Use of spa in a non-residential application.
• Scratches caused by normal use.
• Operation of spas water temperature out of the
normal operating range of 32˚F (0°C) to 118˚F
(47.8°C).
• Damage caused by incorrect water level (low,
overflow, etc.).
• Damage caused by extreme weather conditions
(hot, cold, etc.).
• Damage caused by dirt, sand and calcium.
• Damage caused by clogged filter cartridges. See
filter cleaning recommendations in this owner's
manual.
• Damage caused by continued operation of this spa
with either a known or an unknown problem.
• Damage caused by tri-chlor, acids, chlorine
tablets, any floating chemical devices, or any spa
chemicals not authorized by LMS.
• Damage caused by improper water chemistry.
(High levels of chlorine, bromine, calcium, pH and
other excessive chemical levels.)
• Damage caused by direct sunlight. Spas should
always be covered when not in use.
• Damage caused as a result of failure to follow
operating instructions as defined within this
owner's manual.
• Damage caused by incorrect electrical installation,
electrical brownout, voltage spikes, or operation
of spa out of voltage range by more than ±10%.
• Spas improperly installed or placed on non-
approved surfaces.
For relocating your spa without voiding your warranty,
contact Customer Service for relocation procedures.
Warranty Limitations
The limited warranty applies only to spas normally
used for personal, family or household purposes.
Although shell cracks, which are breaks in the shell
that go all the way through, are covered by this limited
warranty, cosmetic scratches, gouges and crazing are
not considered cracks and are not covered.
2011 Portable Spa
LTR20111000, Rev. D