Brother MFC-7360 Basic User's Manual page 115

Printing difficulties (continued)
Difficulties
The machine is not printing or has
stopped printing.
Scanning difficulties
Difficulties
TWAIN errors appear while
scanning.
OCR does not work.
Network scanning does not work.
Cannot scan.
Software difficulties
Difficulties
Cannot install software or print.
Cannot perform '2 in 1' or '4 in 1'
printing.
The machine does not print from
® ®
Adobe Illustrator .
Paper handling difficulties
Difficulties
The machine does not feed paper.
The LCD shows No Paper or a
Paper Jam message.
How do I print on envelopes?
Suggestions
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Suggestions
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. See
Accessing Brother Support (Macintosh) on page 5 for further instructions.
See Network difficulties (Network models only) on page 106.
(For MFC-7860DW)
Contact your administrator to check your Secure Function Lock Settings.
Suggestions
®
(Windows only)
Run the Repair MFL-Pro Suite program on the installation CD-ROM. This
program will repair and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the
same.
Try to reduce the print resolution. (See Basic tab in the Software User's Guide.)
Suggestions
 If there is no paper, load a new stack of paper into the paper tray.
 If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
 Reduce the amount of paper in the paper tray, and then try again.
 Make sure that manual feed mode is not chosen in the printer driver.
 Clean the paper pick-up roller. See Routine maintenance on page 60.
 If the LCD shows the Paper Jam message and you still have a problem, see
Error and maintenance messages on page 81.
You can load envelopes from the manual feed slot. Your application must be set
up to print the envelope size you are using. This is usually done in the Page Setup
or Document Setup menu of your application.
Troubleshooting
B
105