HP Bc1500 - BladeSystem - Blade PC User Manual
Hp pc session allocation manager (sam) administrator user guide
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HP PC Session Allocation Manager
(SAM) Administrator User Guide
Document Part Number: 416323-001
March 2006
This guide is intended to help an administrator set up and successfully
manage the HP PC Session Allocation Manager (SAM). The target
audience is the person who administers a CCI infrastructure, not the users
of such an environment. This guide assumes the administrator is familiar
with the HP CCI environment, and thus focuses specifically on providing
information related to setup and management of the HP SAM.
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Table of Contents
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Summary of Contents for HP Bc1500 - BladeSystem - Blade PC
- Page 1 HP PC Session Allocation Manager (SAM) Administrator User Guide Document Part Number: 416323-001 March 2006 This guide is intended to help an administrator set up and successfully manage the HP PC Session Allocation Manager (SAM). The target audience is the person who administers a CCI infrastructure, not the users of such an environment.
- Page 2 This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
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Page 3: Table Of Contents
Contents 1 Introduction 1.1 Overview ............1–1 1.1.1 Key Features. - Page 4 Contents 3.4.1 Home Tab ........... . 3–4 3.4.2 Users and Roles Tab.
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Page 5: Introduction
Introduction Overview The Consolidated Client Infrastructure (CCI) solution from HP centralizes desktop computing and storage resources into easily managed, highly secure data centers, while providing end users the convenience and familiarity of a traditional desktop environment. Additionally, companies have long used server-based computing (SBC) to create virtual instances of desktop applications on a server that multiple remote users can access. -
Page 6: How It Works (High Level Overview)
Introduction HP SAM Web HP SAM Client HP SAM Blade Service and SQL Application Database 1.1.2 How It Works (High Level Overview) 1. When a user on a client access device (desktop, notebook, thin client) requests a desktop session, the HP SAM client sends a request to the HP SAM Web server. a. -
Page 7: Hp Sam Hardware And Software Requirements
Introduction 7. Once the user disconnects or logs out, the HP SAM blade service updates the HP SAM Web server with the new information. HP SAM Hardware and Software Requirements 1.2.1 HP SAM Web and SQL Server Requirements HP SAM can be installed on one or more failover HP SAM Web servers with one central HP SAM SQL database. -
Page 8: Hp Sam Blade Service Requirements
Introduction 1.2.1.3 HP SAM SQL Database Server Hardware Requirements If you already have an existing SQL database server, the HP SAM database can be installed on the same server. However, a separate dedicated HP SAM SQL database server for the HP SAM is highly recommended to support future scaling of environment. -
Page 9: Other Requirements
Introduction sufficient flash space to download, expand, and install the HP SAM client. This typically means the thin client must have unused flash memory equaling at least 2.5 times (approximately 3 MB) the size of the HP SAM client. Software Requirements One of the following operating systems: ■... -
Page 10: Change The Firewall
Introduction 1.2.4.3 Change the Firewall If the network environment uses a hardware and/or software firewall, then you need to make appropriate changes to the firewall for HP SAM to work. Refer to Appendix A, “Firewall Rules,” for more details. 1.2.4.4 Active Directory While Active Directory is not part of HP SAM, it is required for HP SAM to perform user account management. -
Page 11: Installation
Installation For new setup, the recommended order of installation is: ■ “Install the HP SAM Web Server and SQL Software” on page 2-1 ■ “Install and Validate the HP SAM Blade Service Software” on page 2-3 ■ “Install and Validate the HP SAM Client Software” on page 2-6 ■... - Page 12 Installation Default selection: Click here to NOT install. Browse 6. Leave the default installation folder as is or click the button to change it. Click Next to continue. 7. Enter the SQL server name, the SQL authentication User Name, and Password. The SQL user account needs to have the ability to create a database on the SQL server in order for the application to be installed properly.
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Page 13: Grant Users Hp Sam Administrator Access
, and look for HP SAM Registration Service. If it's running, stop it. ■ Customize the service CFG file to match the HP SAM. Go to the C:\Program Files\Hewlett-Packard\HP PC Session Allocation Manager Registration Service folder and edit the hpevent.cfg-sample file. For details on how to customize this file, see “Create the HP SAM Registration Service Configuration File”... -
Page 14: Create The Hp Sam Registration Service Configuration File
HP SAM Registration Service tries to locate the configuration file in the order of locations listed below. Once the file is located, the search stops and the contents are extracted. ■ In the same directory in which the service resides (usually C:\Program Files\Hewlett-Packard\HP PC Session Allocation Manager Registration Service\) ■ In %SystemRoot% (usually c:\windows\) ■... -
Page 15: Start/Restart The Hp Sam Registration Service
Installation To modify the server line, change just the server1.yourdomain string to the appropriate server name (use Web server DNS name or static IP address). For example: ■ HPSAMservername ■ 10.1.2.3 [RolesList] The [RolesList] section lists one or more roles to which the blade PC can belong. A role is a functional collection of computing resources (blade PCs). -
Page 16: Install And Validate The Hp Sam Client Software
Installation 2.3 Install and Validate the HP SAM Client Software HP SAM has Windows XP Embedded-based and Windows CE 5.0-based clients plus an Microsoft Internet Explorer-based version of the HP SAM client. The Windows XP Embedded-based client also works on Windows 2000 and Windows XP operating systems. The HP SAM client requires that Remote Desktop Connection be functional on the client access device. -
Page 17: Windows Xp Embedded-Based Client
2. Follow the installation wizard. Start > All 3. After the software is installed, verify the program is placed on the start menu ( Programs > Hewlett-Packard > HP PC Session Allocation Client Customization Steps (Recommended) 1. Start up the HP SAM client. - Page 18 Installation ■ Policies—string value. Points to the section that lists policies that are loaded in the client's Connection Type drop-down box on the first tab of the Options section. This allows the administrator to pre-define a number of policies associated with various connection types. ■...
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Page 19: Windows Ce 5.0-Based Client
Installation ✎ If there is any firewall installed, make appropriate changes to allow the HP SAM client through. Do this at the application level instead of the port. 2.3.3 Windows CE 5.0-Based Client To install the client on a Windows CE 5.0-based thin client: 1. -
Page 20: Deploy Hp Sam Client Software To All Hp Sam Access Devices
Installation 2.5 Deploy HP SAM Client Software to All HP SAM Access Devices To deploy the HP SAM Internet Explorer-based client, instruct your users to go to the HP SAM server Web site(s) that you have set up. Various methods can be used to deploy the Windows XP Embedded-based or Windows CE 5.0-based HP SAM client to the access devices. -
Page 21: Administration
Administration Log-In In the Internet Explorer Address bar, enter in the HP SAM Web server name with /Manage added to the URL (for example, https://HPSAMservername/Manage). If SSL is configured and a certificate-related security pop-up message is displayed, click Sign In Once you get to the log-in page, enter username, password, and click the button. -
Page 22: Display More (Or Fewer) Items Per Page
Administration 3.2.2 Display More (or Fewer) Items Per Page The system defaults to show only a certain number of items per page. Enter a new value in the Refresh Refresh text box next to the button on the Displaying line and click . -
Page 23: Add Individual Users To The Hp Sam Administrator Role
Administration 3.3.1 Add Individual Users to the HP SAM Administrator Role If you are adding only a few users, add the names directly to the HP SAM Administrator role. 1. Set Search By to Users. 2. Enter one or more of the parameters: a. -
Page 24: Remove Users From The Hp Sam Administrator Role
Administration b. Enter a name such as mygroup. SEARCH c. Click the button. √ d. Place a on the Administrator role. √ e. Place a on the appropriate names. SAVE Click the button. ✎ To make future changes, go to Active Directory and add or remove users from those groups. 3.3.3 Remove Users From the HP SAM Administrator Role To remove users from the HP SAM Administrators list, navigate to the Users and Roles >... - Page 25 Administration √ ❏ If there is a check mark ( ), the role is available for allocation. ❏ If there is no check mark, then all blades are unavailable for user connection through HP SAM within the scope of that role. ❏...
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Page 26: Resources Tab
Administration 3.4.2.3 Add New Users For any role that is not public, users must be in the access list in order to request a computing resource (blade PC) from that role. The user can be added as an individual, in a security group, or in an Organization unit. - Page 27 Administration 3.4.3.1 Show Resources By default, the system shows all computing resources (blade PCs). You can narrow the list of resources shown by using the filter options and click the Search button. The filter option is done based on “AND” combination, so the more boxes you enter, the narrower the list of resources shown.
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Page 28: Policies Tab
Administration 3.4.3.4 Operations ✎ Some of the operations below require the account the person logged into the HP SAM server to have administrative privileges on the computing resource (blade PC). Prior to running the operation, make sure the account has the administrative level privileges on the appropriate resource. -
Page 29: System Settings Tab
Administration user. If the auto-reconnect feature is turned on, the original user reconnects to this blade PC, which could potentially have been allocated to another person. If this is not a concern, then change Auto Reconnect to an appropriate value. User (highest) >... -
Page 30: Active Directory
You will also need to modify the daesync.exe.config file located on the HP SAM Web server in the HP SAM installation directory (usually c:\Program Files\Hewlett-Packard\SAM\Manage\ Sync). Use Microsoft Notepad to edit the file. Add this line in the appSettings: <add key="ProtocolChannel"... - Page 31 Administration ❏ User—Enter in the name where the user accounts are stored. ❏ Server Query Time Limit—Enter the time-out value for the HP SAM to wait while the LDAP server extracts account information. The HP SAM Web server retrieves user account information as it is returned from the LDAP server within this time limit.
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Page 32: Reports Tab
Administration ✎ The generic service account the system runs under needs to have write access to this location. 3.4.5.5 Licensing By default (i.e., no license key entered), you are allowed to run up to 100 resources (blade PCs). This is meant for evaluation purposes only. There is no expiration date for this evaluation software. -
Page 33: Display Options
Administration Output Report ■ Role Name—name of role ■ Minimum Available %—For the time period chosen, the peak value of minimum available is shown. This value indicates the percentage of computing resources that are still available for allocation dropped to this lowest value. ■... - Page 34 Administration Output Report ■ Role Name—name of role ■ Minimum Available %—For the time period chosen, the peak value of minimum available is shown. This value indicates the percentage of resources that are still available for allocation dropped to this lowest value. ■...
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Page 35: Log Tab
Administration 3.4.7 Log Tab To view system historical activities, set the filter options to narrow the content to show and click Search button. Filters ■ Category—default is all or you can narrow to just the category below. ❏ Security—narrow the data show security related incidents. ❏... -
Page 37: A Firewall Rules
Firewall Rules This appendix lists the rules needed for communication between the various components. The values in parenthesis represent ports, the pseudo-value “ANY” meaning any ports on that component. Web Server ■ Incoming: ❏ From clients (TCP/ANY) to Web server (TCP/80—HTTP) ❏... - Page 38 Firewall Rules SQL Server (only if not running on the same machine as the Web server) ■ Incoming: ❏ From Web server (TCP/ANY) to SQL_Server (TCP/1433) ■ Outgoing: ❏ None www.hp.com HP SAM Administrator User Guide...
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Page 39: Frequently Asked Questions
Frequently Asked Questions Question: Why do some users on the HP SAM client have to select a role to connect and others do not. Answer: Users who are in more than one role need to select the role to connect. Those users who are in only one role do not see this screen. - Page 40 (IIS) Manager, you need to modify the WEB.CONFIG file located on the HP SAM Web server in root of the HP SAM installation directory (usually c:\Program Files\Hewlett-Packard\SAM). Use Notepad to edit the file. Modify the two lines below: <!-- add key="ClientServiceURL"...
- Page 41 If you increase the value above 120 minutes, you also need to modify the WEB.CONFIG file under the manage subfolder (usually c:\Program Files\Hewlett-Packard\SAM\manage). Use Notepad to edit the file. Modify the time-out value in the line as below from 120 to the new value.
- Page 42 Frequently Asked Questions Once this is done, update the HP SAM blade service hpevent.cfg file on all blade PCs to use the same HP SAM datagram communication port and update the appropriate firewall rules on the HP SAM Web server and the blade PCs. Question: Can I use double-byte numbers in the user name? Answer: No.
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Page 43: C Blade Service Error Codes
Blade Service Error Codes The following is a list of possible errors which the blade service writes to the event log file on the blade PC. If you encountered critical issue on the blade, note the error code and communicate it to the support team. - Page 44 Blade Service Error Codes BC0024—Internal error. Contact your HP SAM support team. BC0025—Internal error. Contact your HP SAM support team. BC0026—Error communicating with the Terminal Services subsystem. Contact your HP SAM support team. BC0028—Failed to set up UDP server port. Check if another program is already using the same UPD port (usually port 47777 by default).
- Page 45 Blade Service Error Codes BC0101—No gateway was found in the configuration file. Check the blade service installation section above on how to create the correct CFG file contents. Make sure the server name is correct. BC0104—Failed to set up properties for listening UDP socket. Contact your HP SAM support team.
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Page 47: Glossary
Glossary Client—An access device that sends request to the HP SAM Web server in order to get an available blade PC to which to connect. Computing Resource—A desktop session; a blade PC. Description (blade)—usually given to the blade by the blade manufacturer. It can be changed, if desired. - Page 48 Glossary Web server—The HP SAM component responsible for managing the computing resource pool, providing an administrative user interface, and providing computing resource brokering services to clients. At the software level, the Web server is composed of an IIS 6.0 Web server and a SQL 2000 database that may or may not reside on the same physical server unit.